Client Churn: From Reactive to Proactive (with Brett Linnenkohl & Josh Koeller)

Client Churn: From Reactive to Proactive (with Brett Linnenkohl & Josh Koeller)

Send us Fan Mail Agency growth gets expensive when every new client replaces one who just left. Brett Linnenkohl, fractional COO and founder of Evergreen Strategic Systems, and Josh Koeller, co-founder of The Customer Profit Engine, join Dr. William Attaway to unpack a more useful way to manage customer churn. Their work helps account managers move beyond subjective health-color ratings by finding the signals already buried in calls, CRM activity, support, and customer conversations. They sha...

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The 3 Cs That Motivate Your Team Without Micromanaging (with Dr. Scott Geller)

The 3 Cs That Motivate Your Team Without Micromanaging (with Dr. Scott Geller)

Send us Fan Mail Dr. Scott Geller, Alumni Distinguished Professor at Virginia Tech and founder of the Actively Caring for People (AC4P) Foundation, has spent 56 years studying what moves people to act...

6 Loka 34min

Why You Have to Lead From a Place of Healing (with Beth Jones)

Why You Have to Lead From a Place of Healing (with Beth Jones)

Send us Fan Mail Beth Jones spent more than 30 years as a forensic accountant and fraud investigator before a hypnotherapy session became the turning point of her own healing journey. She is a Leaders...

29 Syys 31min

The AI Negligence Insurance Gap No One's Covering (with Vinnie Fisher)

The AI Negligence Insurance Gap No One's Covering (with Vinnie Fisher)

Send us Fan Mail Vinnie Fisher, Founder and CEO of SiteTrust, returns to the Catalytic Leadership Podcast to unpack the AI negligence insurance gap costing business owners thousands of dollars they d...

22 Syys 30min

Why Working Less Grew This Firm 492%: The 3.3 Rule (with John Briggs)

Why Working Less Grew This Firm 492%: The 3.3 Rule (with John Briggs)

Send us Fan Mail In this episode of the Catalytic Leadership Podcast, Dr. William Attaway sits down with John Briggs, CPA, founder and CEO of Incite Tax & Accounting and author of Take Breaks, Work Be...

15 Syys 29min

Why Collaboration Over Competition Multiplies Growth (with Chad T. Jenkins)

Why Collaboration Over Competition Multiplies Growth (with Chad T. Jenkins)

Send us Fan Mail Chad T. Jenkins launched more than fifty businesses before he decided to stop launching companies altogether. What he found was that the fastest growth never came from building alone....

8 Syys 31min

Letting Go of Control Is How I Finally Scaled (with Laura Parker)

Letting Go of Control Is How I Finally Scaled (with Laura Parker)

Send us Fan Mail Laura Parker built The Exodus Road into a global anti-trafficking organization, then hit the wall every founder hits: the business could not grow past what she could personally hold. ...

1 Syys 31min

Your Team Is Still Human: Leading People When AI Changes Everything

Your Team Is Still Human: Leading People When AI Changes Everything

Send us Fan Mail Your team can feel it before you say a word. AI is moving faster than your job description can keep up with, and underneath the excitement about tools and leverage, a quieter fear is ...

25 Elo 12min

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