TubbTalk: Wired for Connection10 Syys 2025

[7] Wired for Connection: Empathy and Sounding Boards: How to Deliver Partner Care

In this episode, Vera and Lenka are joined by Jessica Holmes. She’s the Senior Manager of Partner Care at ConnectWise. She leads a global team dedicated to turning complex partner challenges into solutions - and with nearly a decade in the MSP world, she knows what it takes to support people through the tough stuff and help them thrive.

Her own career path took a big turn when a leader saw her potential and encouraged her to step into something new - a reminder of just how powerful it can be when someone believes in you.

But Jessica’s story doesn’t stop at tech. She helps run a UK-registered dog rescue charity and also volunteers with a therapy dog organisation - work that keeps her grounded in compassion and reminds her daily of the importance of care, whether for people or pets.

Jessica shares her journey into the tech industry before going into specifics about her work in partner care. She talks about how she de-escalates difficult situations and how often she’s a sounding board for people.

She tells Lenka and Vera why she thinks we all need empathy training and why keynote speakers should use more positive reinforcement in their talks. She shares who’s in her support group and how she deals with frustrations.

Vera asks Jessica to share her best and worst days in business, one things she’d change about the industry and what she loves about it.

Mentioned in This Episode

ConnectWise
MSP Community: The IT Nation

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[11] Wired for Connection: Equality, Diversity and Strong Leadership for Successful Modern MSPs

In this episode, Vera and Lenka are joined by Ben Spector. He’s Head of Solutions at Zomentum, he leads partnerships at inforcer, and he also co-chairs the GTIA UK and Ireland DEI interest group. He a...

26 Syys 202554min

[10] Wired for Connection: How Positive Thinking Makes you a Better Leader

Hannah Lloyd is the Chief Revenue Officer at Enhanced.io. She’s worked with hundreds of MSPs to launch, sell and scale cybersecurity services. She knows exactly what makes go to market strategies succ...

25 Syys 20251h 9min

[9] Wired for Connection: Be Grateful, Make Human Connections & Avoid Burnout

In this episode, Lenka and Vera are joined by Amy Luby. She transforms service delivery with Agentic AI and is a GTM Strategist – Advisor. She helps MSPs scale smarter and vendors build channel engage...

23 Syys 20251h

[8] Wired for Connection: Diversity, Leadership & Being a Strong Woman in Tech

In this episode, Vera and Lenka are joined by Olivia Donnell. She’s the Director of Channel Sales for EMEA at 1Password. She's built an incredible career driving growth, inclusion and collaboration in...

19 Syys 20251h 7min

[6] Wired for Connection: Empowering MSP Teams to Deliver Better Customer Services

In this episode of Wired for Connection, Lenka and Vera are joined by Michelle Coombs. With 25+ years of experience, Michelle specialises in transforming IT operations and service delivery for MSPs an...

20 Heinä 202557min

[5] Wired for Connection: How to Find the Human Connection in a Tech-Focused Space

In this episode, Vera and Lenka are joined by Melissa Hockenberry, owner of First Things First Training and Consulting. Melissa brings over thirty years of industry insight to her work.She’s spent two...

22 Kesä 20251h 14min

[4] Wired for Connection: Passion, Positivity and Finding Your People in the MSP Space

In this episode of Wired for Connection, Lenka and Vera are joined by Isobelle Coventry. She leads MA and Expansion Efforts at Evergreen Services Group acrossthe UK and Ireland, spending her time buil...

8 Kesä 20251h 8min