RSPA Trusted Advisor Ep. 65: No-Nonsense Customer Service for VARs and ISVs

RSPA Trusted Advisor Ep. 65: No-Nonsense Customer Service for VARs and ISVs

In Episode 65 of “The Trusted Advisor,” the RSPA’s Jim Roddy talks with Randy Gunter, one of the principals at VAR Spark Solutions Group, and Jeff Sanders, the President of VAR Southwest Point of Sale, about customer service best practices for retail technology solution providers. Among the topics discussed are reactive and proactive customer communication strategies, the importance of an annual customer survey, how to win over an upset customer, and the biggest customer service mistake many resellers make.

“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for retail IT resellers and software developers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org.

If you like this episode, you’ll love the courses offered at RetailNOW 2022 – the retail technology channel’s #1 trade show, education conference, and networking event! Join RSPA and retail IT channel leaders live and in-person July 24-26 at the Gaylord Palms Resort & Convention Center in Orlando. If you’re serious about the retail IT channel, you have to attend RetailNOW 2022. It’s Where the Industry Meets! Learn more and register today: www.GoRSPA.org/retailnow

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RSPA Trusted Advisor Ep. 162: Channel Tech Trends (Featuring AI) with John Giles of Round 2 POS

RSPA Trusted Advisor Ep. 162: Channel Tech Trends (Featuring AI) with John Giles of Round 2 POS

In Episode 162 of “The Trusted Advisor,” RSPA CEO Jim Roddy sits down with John Giles, President and Owner of software provider Round 2 POS, to talk retail IT tech trends – with a focus on AI’s impact...

30 Syys 37min

RSPA Trusted Advisor Ep. 161: Relationships and Leadership with W2W Leader of the Year Ashton Radican

RSPA Trusted Advisor Ep. 161: Relationships and Leadership with W2W Leader of the Year Ashton Radican

In Episode 161 of “The Trusted Advisor,” RSPA CEO Jim Roddy talks with Ashton Radican, VP of Sales in the Western Region for LANDI Global and 2026 RSPA W2W (Women 2 Women) Community Leader of the Year...

9 Syys 41min

RSPA Trusted Advisor Ep. 160: Next-Gen Leadership with National Champion Coach Easton Bazzoli

RSPA Trusted Advisor Ep. 160: Next-Gen Leadership with National Champion Coach Easton Bazzoli

In Episode 160 of “The Trusted Advisor,” RSPA CEO Jim Roddy sits down with Easton Bazzoli, head men’s basketball coach at Gannon (PA) University, the 2026 Division II national champion, to talk next-g...

19 Elo 48min

RSPA Trusted Advisor Ep. 159: AI & Payments Opportunities for ISOs, Agents, ISVs, and VARs

RSPA Trusted Advisor Ep. 159: AI & Payments Opportunities for ISOs, Agents, ISVs, and VARs

In Episode 159 of “The Trusted Advisor,” RSPA CEO Jim Roddy talks AI and payments with Travis Chrisman, President of Coastal Pay; Don Wilczynski, CEO of Merchant Rescue, powered by Tried & True Consul...

23 Heinä 50min

RSPA Trusted Advisor Ep. 158: Aligning Strategy & People with CDW’s Andy Szanger

RSPA Trusted Advisor Ep. 158: Aligning Strategy & People with CDW’s Andy Szanger

In Episode 158 of “The Trusted Advisor,” RSPA CEO Jim Roddy sits down with Andy Szanger, the Director of Strategic Industries at RSPA member CDW, to discuss his journey developing strategy, people, an...

8 Heinä 49min

RSPA Trusted Advisor Ep. 157: “Practical Bravery” & Other Leadership Lessons from TechHouse’s Kathy Durfee

RSPA Trusted Advisor Ep. 157: “Practical Bravery” & Other Leadership Lessons from TechHouse’s Kathy Durfee

In Episode 157 of “The Trusted Advisor,” RSPA CEO Jim Roddy sits down with Kathy Durfee, the CEO and Founder of systems integrator/managed services provider TechHouse, to discuss her 30-year leadershi...

24 Kesä 49min

RSPA Trusted Advisor Ep. 156: Startup-to-Scale Leadership with Esper Co-Founder Shiv Sundar

RSPA Trusted Advisor Ep. 156: Startup-to-Scale Leadership with Esper Co-Founder Shiv Sundar

In Episode 156 of “The Trusted Advisor,” RSPA CEO Jim Roddy sits down with Shiv Sundar, the Co-Founder of ISV Esper, to discuss his journey leading a company from its startup phase to over $100 millio...

11 Kesä 41min

RSPA Trusted Advisor Ep. 155: Reseller Agreement Landmines with Atty. Jill Miller

RSPA Trusted Advisor Ep. 155: Reseller Agreement Landmines with Atty. Jill Miller

In Episode 155 of “The Trusted Advisor,” RSPA CEO Jim Roddy talks with RSPA General Counsel Atty. Jill Miller about contract landmines in today’s reseller agreements, previewing her RetailNOW 2026 bre...

27 Touko 23min