Six Hundred Million Decisions a Day. Zero Trust in the Room.
Tech Talks3 Syys

Six Hundred Million Decisions a Day. Zero Trust in the Room.

Six hundred million automated decisions are made daily at Optimum, but what happens when the human agents go rogue?

Today's episode features a conversation with Sundar Krishnan, who reveals why customer service agents override AI recommendations, the long-term cost of short-term customer "credits," and why enterprise AI is guaranteed to hallucinate without a critical, context-driven semantic layer. Todays show underscores why it is so important to bridge the human-AI trust gap.


WhatsApp us your comments and questions on +447392087344

Tech Talks is powered by Harvey Nash, the leading global provider of technology and talent solutions. Click here to learn more about our services.

The music on Tech Talks is created by London artist Lemzi.

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(915)

Is Your AI Strategy Actually Working Backwards?

Is Your AI Strategy Actually Working Backwards?

Most companies chasing AI ROI are solving the maze from the outside in. Stephen Henn, Managing Director of AI Innovation at DLA Piper, joins David Savage to explain why "AI-ifying" a broken human proc...

2 Syys 24min

The Price of Inaction: Why Novant Health's Chief AI Officer Rejects the 'Shiny Object' Graveyard

The Price of Inaction: Why Novant Health's Chief AI Officer Rejects the 'Shiny Object' Graveyard

We often hear about the latest, shiniest AI models, but what is the real cost of doing nothing? Vijay Sankararaman, Chief AI Officer at Novant Health, joins David Savage to explain why he rejects the ...

1 Syys 26min

The Death of the Enterprise: Why the Best AI Model Won't Save You

The Death of the Enterprise: Why the Best AI Model Won't Save You

If everyone has access to the same AI model, what's actually left to compete on? AES Chief Digital Strategy and AI Officer Erin Boyd argues it's not the model, it's the data, and knowing exactly where...

31 Elo 19min

Is More AI Actually Making You Slower?

Is More AI Actually Making You Slower?

Fractional CTO and AI engineering lead Jess Madhavan joins David to unpack why so many leadership teams feel like they're falling behind on AI, and why the real risk often isn't too little AI adoption...

28 Elo 26min

Is Tech Leaving Women Behind Twice as Fast?

Is Tech Leaving Women Behind Twice as Fast?

Women are twice as likely to lose their jobs to AI as men. Heather Black, founder of Supermums, has spent ten years building the pathway for women into tech, and she's not interested in the stats alon...

27 Elo 27min

Why AI Forgets Your Brand: The Nightmare Keeping CMOs Awake.

Why AI Forgets Your Brand: The Nightmare Keeping CMOs Awake.

Google had rules, but AI search is a black box. Francisco Vigo, CEO of geoSurge, joins David Savage to unpack why large language models default to the brands they already know, and what that means if ...

26 Elo 26min

A Founder's Guide to Personal Branding That Doesn't Feel Fake

A Founder's Guide to Personal Branding That Doesn't Feel Fake

How do you scale a platform built on getting people off their screens? Cliq co-founder Nicola Gunby joins our host David Savage to unpack a closely-held funding round, early moves into Australia and E...

25 Elo 18min