Episode 190: Mike Zeman from Life360 on Selling to CMOs and Buying as a CMO

Life360 CMO Mike Zeman joins Ari Paparo and Eric Franchi to unpack what CMOs really want from advertising partners, why relationships and business outcomes matter more than buzzwords, and how Life360 balances brand building, performance marketing, and incrementality. Then, Ari and Eric break down the latest ad tech news, including The Trade Desk’s layoffs, Amazon and OpenAI’s ChatGPT ads partnership, emerging privacy concerns, AI personal assistants, and advertising auction lawsuits. Takeaways: Sell business outcomes, not buzzwords: CMOs want solutions tied to revenue, profitability, and company value. Start small and prove value: Mike recommends pilots that demonstrate measurable results before scaling. Incrementality matters: Life360 uses marketing mix modeling and long-term customer value to evaluate marketing effectiveness. Creative needs to break through: Life360 embraces bold advertising designed to make audiences laugh or cry rather than blend in. Ad tech keeps shifting: Ari and Eric discuss The Trade Desk, ChatGPT ads, privacy risks, AI assistants, and auction practices. Chapters:01:24 Ari Paparo and Eric Franchi Open the Show03:39 Meet Mike Zeman, CMO of Life36004:06 Lessons From Both Sides of Marketing04:57 Why Relationships Still Matter06:06 What CMOs Really Want From Vendors07:13 How Ad Tech Vendors Can Differentiate07:53 Start With a Pilot, Then Scale08:11 Inside Life360’s Marketing Strategy09:21 CTV as a Performance Channel09:41 Measuring Long-Term Customer Value10:15 Why Incrementality Matters10:52 Building Life360’s Advertising Business11:09 Life360’s Location Data Advantage11:30 The Nativo Acquisition12:07 Proving Footfall and Winning New Business14:46 Building Life360 as an Advertising Brand16:40 Why Life360 Embraces Bold Creative19:19 The Refresh: Ad Tech News19:31 The Trade Desk Layoffs24:17 The Trade Desk and the S&P 50027:09 Amazon, OpenAI and ChatGPT Ads30:08 The Future of ChatGPT Advertising31:20 LG and Smart TV Privacy Concerns33:53 U.S. Military Disables Mobile Ad Trackers35:20 AI Personal Assistants and Privacy37:07 AI Bots Meet Restaurant Reservations38:39 Meta and Second-Price Auction Lawsuit40:25 Closing Thoughts Guests: Ari Paparo, Eric Franchi, Mike Zeman Learn more about your ad choices. Visit megaphone.fm/adchoices