The 15-day pivot that saved a $1.3B company - Des Traynor [INTERCOM]
BILLIONS28 Maalis

The 15-day pivot that saved a $1.3B company - Des Traynor [INTERCOM]

Today on BILLIONS, I'm sitting down with Des Traynor, co-founder of Intercom.

In 2023, his company was stuck at 10% growth. Customer service teams were shrinking. The old model was dying.

So he did something radical: he launched an AI agent priced at $0.99 per resolved conversation. Not per seat. Per outcome.

The result? Growth doubled to 25%. $343M in revenue.

And a complete reinvention of a $1.3B company in 18 months.


TIMELINE :

00:00:00 - 00:01:02 : Des Traynor - Intercom

00:01:02 - 00:05:22 : The $1.3 billion bet on AI : moving 15 days after ChatGPT launched

00:05:22 - 00:09:08 : Why building AI is not building SaaS

00:09:08 - 00:12:51 : The "torture test" for engineering reliability

00:12:51 - 00:20:14 : Developing the "white smoke" moment for product

00:20:14 - 00:25:16 : Defining what "good" looks like in AI

00:25:16 - 00:34:53 : The Blockbuster warning: Adapt or die

00:34:53 - 00:40:27 : Killing hallucinations with actor-critic logic

00:40:27 - 00:48:55 : Outcome-based pricing and the future of CRM

00:48:55 - 00:55:56 : The end of frontline customer service jobs

REFERENCES :

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(31)

How to redesign an $800M-a-year software giant for the AI era - Dan Rogers [Asana]

How to redesign an $800M-a-year software giant for the AI era - Dan Rogers [Asana]

Today on BILLIONS, I'm sitting down with Dan Rogers, CEO of Asana, to discuss AI agents, the future of SaaS, and what comes after the chatbot.Dan took over an established software business with around...

29 Syys 37min

From 100 sales meetings a week to $600M ARR - Carles Reina [ElevenLabs]

From 100 sales meetings a week to $600M ARR - Carles Reina [ElevenLabs]

Today on BILLIONS, I'm sitting down with Carles Reina, the first investor and fourth employee at ElevenLabs, to unpack the AI bubble, the rise of Chinese models, and Europe's fight to stay in the race...

15 Syys 50min

Why the "SaaS is dead" narrative is completely wrong - Aaron Levie [box]

Why the "SaaS is dead" narrative is completely wrong - Aaron Levie [box]

Today on BILLIONS, I'm sitting down with Aaron Levie, the co-founder and CEO of Box, who has rapidly transitioned his enterprise platform from a pure SaaS model into a cutting-edge playground for auto...

9 Heinä 34min

Why focus on only ONE product built a $1B super-brand (on just $6,000) - Pete Maldonado [Chomps]

Why focus on only ONE product built a $1B super-brand (on just $6,000) - Pete Maldonado [Chomps]

Today on BILLIONS, I'm sitting down with Pete Maldonado, the visionary who took $6,000, one failed food venture behind him, and zero institutional backing and built a dominant food empire that's appro...

2 Heinä 52min

The man who built a bank for people banks don't want - Jason Wilk [Dave]

The man who built a bank for people banks don't want - Jason Wilk [Dave]

On this episode of BILLIONS, I'm sitting down with Jason Wilk, four-time founder and CEO of Dave, the neobank built to take on the predatory overdraft fees that quietly bleed billions a year from the ...

25 Kesä 47min

Why the world’s biggest tech companies may never IPO again - Peter Singlehurst [Baillie Gifford]

Why the world’s biggest tech companies may never IPO again - Peter Singlehurst [Baillie Gifford]

On this episode of BILLIONS, I'm sitting down with Peter Singlehurst, who built the private companies team from scratch at legendary investment firm Baillie Gifford, deploying billions into more than ...

18 Kesä 58min

Why high valuations are secretly killing tech unicorns — Martino Cadoni [Deepl]

Why high valuations are secretly killing tech unicorns — Martino Cadoni [Deepl]

On this episode of BILLIONS, I'm sitting down with elite finance operator Martino Cadoni, current CFO of DeepL (one of Europe's leading AI companies) and the veteran strategist behind one of Central E...

12 Kesä 58min

How a $75 sneaker bot became a $300M/Month financial engine - Steven Schwartz [Whop]

How a $75 sneaker bot became a $300M/Month financial engine - Steven Schwartz [Whop]

Is traditional international banking officially obsolete?On this episode of BILLIONS, I'm sitting down with Steven Schwartz, co-founder of Whop, the internet marketplace that is quietly constructing a...

4 Kesä 53min

Suosittua kategoriassa Liike-elämä ja talous

sijotuskasti
vallattomat
psykopodiaa-podcast
rss-rahapodi
rss-oivalluksia-rahasta-elamasta
mimmit-sijoittaa
oppimisen-psykologia
rss-rahamania
ostan-asuntoja-podcast
rss-kaupan-tila
rss-hereilla
rss-paasipodi
rahapuhetta
rss-inderes
rss-karon-grilli
rss-set-for-life-sijoita-ja-vaurastu
rss-sami-miettinen-neuvottelija
rss-paikoillenne-valmiit-laakikseen
inderespodi
asuntoasiaa-paivakirjat