The Speaker Lab Podcast20 Marras 2018

Providing an Exceptional Customer Experience with Joey Coleman

One of the fundamental keys to succeeding as a speaker is providing an exceptional customer experience for your client. This includes all aspects of your client's event: before, during and even after.

A man who knows this truth like the back of his own hand is Joey Coleman. You may remember Joey from epsiode 197 of the show, and you may remember we finished that show with a tease to bring him back. Well he's back and in full force for part II!

Today Joey walks us through an 8 step process of what to do before, during and after an event to provide an exceptional customer experience. He also explains why this all matters so much and gives us his top pro tip on what to never, ever, ever do! Jump on in and join us for this in-depth look at providing an exceptional customer experience on episode 212 of The Speaker Lab.

THE FINER DETAILS OF THIS SHOW:

How can you keynote the same event year after year?
When do clients have buyer's remorse and what can you do about it?
Why you don't have to be an exceptional speaker to be successful.
Why does he send letters of agreement and not contracts?
What are questions he always asks during planning calls?
What is the biggest fear most event planners have?
You have a minimum of three audiences for all of your gigs: what are they?
How to get your client to become your biggest advocate.
And so much more!

EPISODE RESOURCES

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(650)

How to Make Decisions That Stick with Julian V. Taylor

"I made a decision in my head, I'm going to America. I'm going to come here, build a business, live a life, get a green card, then get citizenship, do it all above board. But the decision was massive....

1 Loka 40min

The 85% of Your Speaking Business Nobody Talks About

"The famine is not caused by the famine. The famine is caused by what you did not do during the feast." Welcome back to The Speaker Lab Podcast! In this episode, Dan Irvin pulls up a chair for another...

22 Syys 28min

Why Charging More Actually Gets You Booked More

"Undercharging is not humility. It is a positioning problem and oftentimes a confidence problem. And that confidence problem is wearing a humble costume." Welcome back to The Speaker Lab Podcast! In t...

15 Syys 32min

How to Build the Speaking Business You Actually Want with Carlos Hidalgo

"And I realized I had bought into someone else's definition of what success looked like and even career path. And I find that so many people do that. And so we're living a life that someone else desig...

8 Syys 33min

How to Get Booked When You Don't Have a Track Record with Bill Englehaupt

“Constancy of purpose says we're in, we're locked, we're going until we get to a point where we have sufficient data or an understanding of what we're doing that we need to make a change.”Welcome back...

1 Syys 33min

Finding the Audience That Actually Needs Your Message with Robin Blair

“You can't get through it if it's not real.”Welcome back to The Speaker Lab Podcast! In this alumni speaker connection episode, Dan sits down with Robin Blair — an ordained minister, award-winning spe...

25 Elo 25min

The No's Don't Get a Vote with Marcus Dove

"And so I'm sending out the emails, I'm doing the work, I'm following the process, and I'm not really getting any responses. And so by the end of the day, I'm like, well, am I doing this right? Or, yo...

18 Elo 28min

You Don't Need a Superpower, You Need a System with Amy LaBelle

"You do not need a superpower. You simply need a system that gets you one step at a time, one day at a time, toward your goal." Welcome back to The Speaker Lab Podcast! This week's Alumni Spotlight fe...

6 Elo 38min