Sparks: How to Balance Risk Management and Compassion in Decision-making

Sparks: How to Balance Risk Management and Compassion in Decision-making

In today's leadership spark, I chat with Glenn Fogel, President and CEO of Booking Holdings. He shares his journey from IT to leading a company that includes brands like Kayak and Priceline. Discussing the challenges posed by the pandemic, he also talks about the emotional toll of laying off a significant part of their workforce and how crucial it is to handle such decisions with empathy.

Glenn further highlights the change in layoff processes over the years and stresses the importance of adaptable leadership, learning from both positive and negative experiences. He also dives into the challenges of risk management for companies, highlighting that while companies can anticipate many adverse scenarios, it's not always feasible to prepare for every possible negative outcome. Leadership involves making tough decisions by weighing risks against benefits.

Glenn Fogel is one of the 100+ CEOs I interviewed for my new book, Leading With Vulnerability which is coming out in October: https://www.amazon.com/Leading-Vulnerability-Superpower-Transform-Organization/dp/1119895243/

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More Than Just HR: Highlights from the 2025 Future of Work Leaders CHRO Event

More Than Just HR: Highlights from the 2025 Future of Work Leaders CHRO Event

CHROs, your role has never been more vital or more complex. AI, shifting politics, hybrid work, and evolving employee expectations, have taken the front seat in today's world of work. The future says ...

28 Touko 20254min

How Sam's Club CEO Leads an $84B Company Without Losing Humanity

How Sam's Club CEO Leads an $84B Company Without Losing Humanity

Leading a business with 100,000 employees and $84 billion in revenue isn't for the faint of heart. Every executive talks about culture and results, but few have done it at this scale. So how do you le...

26 Touko 202559min

Sparks: Timeless Traits and Skills for the Future-Proof Leader

Sparks: Timeless Traits and Skills for the Future-Proof Leader

We've all had the experience of working for a bad leader, the kind that drains your energy, stifles your motivation, and makes Monday mornings feel like a dreadful chore. But great leaders do the oppo...

23 Touko 202510min

Lead Like It's 2025: What Today's Leaders Must Add to their Toolkit

Lead Like It's 2025: What Today's Leaders Must Add to their Toolkit

The rules of leadership have changed, but most leaders didn't get the memo. We're leading in a time of constant disruption, fractured teams, and AI eating away at every corner of the workplace. It's n...

19 Touko 202551min

Sparks: Redefining Employee Experience and How to Develop a REAL Future Ready Workplace

Sparks: Redefining Employee Experience and How to Develop a REAL Future Ready Workplace

We often think of employee experience as a checklist: better offices, better technology, better perks. But we've been missing the bigger picture all along. In today's Leadership Spark, we dive deep in...

16 Touko 202523min

How Leaders Can Reignite the American Dream at Work with Entrepreneur Mark Matson

How Leaders Can Reignite the American Dream at Work with Entrepreneur Mark Matson

What if the biggest thing holding us back from living the American Dream isn't our circumstances, but our mindset? In this episode, Mark Matson, Author of Experiencing the American Dream and CEO of Ma...

12 Touko 20251h 1min

Sparks: The Brutal Truth About Employee Engagement No One Wants to Admit

Sparks: The Brutal Truth About Employee Engagement No One Wants to Admit

We've thrown the entire pantry at employee engagement from hot yoga to free snacks to branded hoodies, and somehow, people are still checking out. In today's Leadership Spark, we call out the broken c...

9 Touko 20259min

Building Smarter Organizations Through the Human-AI Partnership with McKinsey Senior Fellow Dr. Michael Chui

Building Smarter Organizations Through the Human-AI Partnership with McKinsey Senior Fellow Dr. Michael Chui

AI is becoming more powerful and autonomous. What we once thought was a future trend is now reshaping how organizations are operating today. But the biggest risk of AI isn't replacement. More likely, ...

5 Touko 202555min

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