[136] How to Solve Hardware Headaches for MSPs and Their Clients

[136] How to Solve Hardware Headaches for MSPs and Their Clients

In this episode, Richard Tubb speaks to Dave Tilly, CEO of DaaS Portal. Dave is revolutionising the way DaaS (device as a service) is delivered in the MSP space.

He and Richard talk about what DaaS actually is, where the idea for the business came from and how DaaS Portal helps MSPs to manage hardware, as well as the experience for MSPs of using the tool.

Dave explains to Richard about their relationship with Pax8 and how they’ve been supported. He also explains how DaaS Portal integrates with your existing MSP stack.

Richard and Dave were also briefly joined by Scott Riley of Cloud Nexus to talk about his experiences with DaaS Portal and how it’s changed his company’s hardware process. Scott also explained the myth of margins on devices.

They then looked at client self-service on DaaS Portal, how they help MSPs to explain DaaS to clients and why they use experience level agreements not service level agreements. Dave also explained why if a client defaults on their DaaS agreement it’s not a big deal.

Mentioned in This Episode


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[170] How to Master Email and File Migrations for MSPs

[170] How to Master Email and File Migrations for MSPs

In this interview, Richard Tubb speaks to Colin Hogg, the vice president of sales for Couchdrop. They have an amazing migration solution for MSPs called Movebot. It makes it much easier to do data mig...

8 Joulu 202446min

[169] Professional Musician to MSP Guru: the Amazing Luis Giraldo

[169] Professional Musician to MSP Guru: the Amazing Luis Giraldo

In this episode, Richard Tubb speaks to Luis Giraldo, the Chief Evangelist for ScalePad, a company that offers a collection of applications to help MSPs launch their growth. In the IT space, he is som...

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[168] Best-Kept Secret to Global Leader: The Remarkable Evolution of Comptia

[168] Best-Kept Secret to Global Leader: The Remarkable Evolution of Comptia

In this interview, Richard Tubb speaks to Todd Thibodeaux, President and Chief Executive Officer of CompTIA, a nonprofit organisation that supports MSPs and IT businesses. Todd explains how CompTIA su...

10 Marras 20241h 26min

[Bonusode] Live From Pax8 Beyond EMEA: Rob Rae on Amazing Events

[Bonusode] Live From Pax8 Beyond EMEA: Rob Rae on Amazing Events

This episode was recorded live in Berlin, Germany at the Pax8 Beyond EMEA conference. Rob Rae is the Corporate Vice President of Community and Ecosystems for Pax8.Rob talks about how it feels to bring...

17 Loka 202426min

[Travelogue]: Pax8 Beyond EMEA 2024: Growing Community Beyond the Cloud

[Travelogue]: Pax8 Beyond EMEA 2024: Growing Community Beyond the Cloud

Time for another Team Tubb Travelogue! This time, Gudrun Lauret catches up with Richard Tubb and Lenka Koppova, who are in Berlin for Pax8 Beyond EMEA 24.Grab a cup of your favourite tea or coffee, re...

16 Loka 202432min

[Bonusode] Live From Pax8 Beyond EMEA With Phylip Morgan: What's New?

[Bonusode] Live From Pax8 Beyond EMEA With Phylip Morgan: What's New?

This episode was recorded live in Berlin, Germany at the Pax8 Beyond EMEA conference, and Richard Tubb speaks to Phylip Morgan. He’s the Pax8 Chief Revenue Officer EMEA, and they talked about what’s n...

15 Loka 202418min

[167] Building a Culture of Success: Secrets from the UK's Top ISP

[167] Building a Culture of Success: Secrets from the UK's Top ISP

In this interview, Richard Tubb speaks to Richard Tang, the founder and CEO of Zen Internet, consistently rated as the top internet service provider in the UK. Founded in 1995, the initial plan was to...

13 Loka 202457min

[166] Need More Free Time? Call Answering Services are a Game-Changer for MSPs

[166] Need More Free Time? Call Answering Services are a Game-Changer for MSPs

In this interview, Richard speaks to Leigh Smith, Director of Growth and Happiness at AnswerConnect, a 24/7, live call-answering solution founded in 2002. The service enables MSPs to streamline issue ...

6 Loka 202450min

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