#208: How I've Built My "Small, But Mighty" Team (The Wins, Fails & Fears)

It’s time to talk team! In the last 6 months, it’s been a staffing bonanza: I’ve hired four of the five full-time positions on my team. And boy, has it been a whirlwind, filled with mistakes, wins, fears and A LOT of excitement. But through the process, I’ve identified 7 big distinctions to help you build your own team. Now, I’m not saying go out and hire right now! At this point, all you might need is an amazing VA, or a part-time contractor to help you out. I’m tackling this subject as well, so stay tuned. Building your team—the right kind of team—is essential to the growth of your business, to eliminate some of the stress and overwhelm, to make a bigger impact, and yeah, to make more money! So if you’re a business owner growing your business, this will be a must-listen for you. (44:34) With the right team on your side, the sky’s the limit! So, join me as I share with you how I built my “Small, But Mighty” team, and how I figured out what I needed and what I didn’t need. I’ve also got an awesome freebie for those of you starting to build your team virtually—you can get my “7 Make or Break Questions When You’re Interviewing for a Virtual Position” here. Let’s get started! This episode is brought to you by: Gravy—my very own 24/7 engagement team who contacts my customers within hours of their failed payment, captures updated billing information and saves the customers I worked so hard to acquire. If you have a subscription model business or offer payment plans, you’ve got to check out Gravy! Check out these highlights: Who is on my team—what each team member does—and when I started building my team. [5:29] Why I wanted local team members (and how I ultimately changed my mind!). [15:26] About those trial periods (yes, they’re a bit corporate, but they work!) [20:39] So, what if they’ve got the skill set but not much of the right personality? [23:34] When it’s OK to hire even if they don’t have all the experience (and what to do). [31:37] My fave hiring tools. [35:17] Hiring a referral vs. hiring from an ad. [37:36] Getting over the fear of hiring [45:07]