Driving Customer Loyalty with Predictive and Conversational AI with Sherif Mityas - TWiML Talk #82

Driving Customer Loyalty with Predictive and Conversational AI with Sherif Mityas - TWiML Talk #82

This week on the podcast we’re running a series of shows consisting of conversations with some of the impressive speakers from an event called the AI Summit in New York City. The theme of the conference, and the series, is AI in the Enterprise, and I think you’ll find it really interesting in that it includes a mix of both technical and case-study-oriented discussions. To close out our AI Summit New York Series, I speak with Sherif Mityas, head of Technology, Digital and Strategy at restaurant chain TGI Fridays. Sherif joins us to discuss how Fridays is utilizing conversational AI to enhance customer loyalty. Sherif wants Friday’s to be known as a tech company that happens to sell burgers and beer, and in this conversation we get an in-depth look at the technology landscape they’ve put in place to move the company in this direction. Sherif also shares some of the things on the horizon for Friday’s, as well as some of what they’ve learned along the way. Be sure to share your feedback or questions on the show notes page, which you’ll find at twimlai.com/talk/82.

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Google I/O 2025 Special Edition - #733

Google I/O 2025 Special Edition - #733

Today, I’m excited to share a special crossover edition of the podcast recorded live from Google I/O 2025! In this episode, I join Shawn Wang aka Swyx from the Latent Space Podcast, to interview Logan...

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RAG Risks: Why Retrieval-Augmented LLMs are Not Safer with Sebastian Gehrmann - #732

RAG Risks: Why Retrieval-Augmented LLMs are Not Safer with Sebastian Gehrmann - #732

Today, we're joined by Sebastian Gehrmann, head of responsible AI in the Office of the CTO at Bloomberg, to discuss AI safety in retrieval-augmented generation (RAG) systems and generative AI in high-...

21 Touko 202557min

From Prompts to Policies: How RL Builds Better AI Agents with Mahesh Sathiamoorthy - #731

From Prompts to Policies: How RL Builds Better AI Agents with Mahesh Sathiamoorthy - #731

Today, we're joined by Mahesh Sathiamoorthy, co-founder and CEO of Bespoke Labs, to discuss how reinforcement learning (RL) is reshaping the way we build custom agents on top of foundation models. Mah...

13 Touko 20251h 1min

How OpenAI Builds AI Agents That Think and Act with Josh Tobin - #730

How OpenAI Builds AI Agents That Think and Act with Josh Tobin - #730

Today, we're joined by Josh Tobin, member of technical staff at OpenAI, to discuss the company’s approach to building AI agents. We cover OpenAI's three agentic offerings—Deep Research for comprehensi...

6 Touko 20251h 7min

CTIBench: Evaluating LLMs in Cyber Threat Intelligence with Nidhi Rastogi - #729

CTIBench: Evaluating LLMs in Cyber Threat Intelligence with Nidhi Rastogi - #729

Today, we're joined by Nidhi Rastogi, assistant professor at Rochester Institute of Technology to discuss Cyber Threat Intelligence (CTI), focusing on her recent project CTIBench—a benchmark for evalu...

30 Huhti 202556min

Generative Benchmarking with Kelly Hong - #728

Generative Benchmarking with Kelly Hong - #728

In this episode, Kelly Hong, a researcher at Chroma, joins us to discuss "Generative Benchmarking," a novel approach to evaluating retrieval systems, like RAG applications, using synthetic data. Kelly...

23 Huhti 202554min

Exploring the Biology of LLMs with Circuit Tracing with Emmanuel Ameisen - #727

Exploring the Biology of LLMs with Circuit Tracing with Emmanuel Ameisen - #727

In this episode, Emmanuel Ameisen, a research engineer at Anthropic, returns to discuss two recent papers: "Circuit Tracing: Revealing Language Model Computational Graphs" and "On the Biology of a Lar...

14 Huhti 20251h 34min

Teaching LLMs to Self-Reflect with Reinforcement Learning with Maohao Shen - #726

Teaching LLMs to Self-Reflect with Reinforcement Learning with Maohao Shen - #726

Today, we're joined by Maohao Shen, PhD student at MIT to discuss his paper, “Satori: Reinforcement Learning with Chain-of-Action-Thought Enhances LLM Reasoning via Autoregressive Search.” We dig into...

8 Huhti 202551min

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