How Chick-fil-A Achieves Fantastic Customer Service with Shane Benson

How Chick-fil-A Achieves Fantastic Customer Service with Shane Benson

Join us as our host, George Kamel, talks to Shane Benson. Shane is the senior vice president of operations at Chick-fil-A corporate and was Chick-fil-A’s vice president of customer experience for 16 years. He shares how the customer service culture at Chick-fil-A has developed over the years and the underlying principles you and your team can put into practice to create repeat customers. Later in the episode, George chats with Luke LeFevre, Ramsey Solutions’ chief creative officer. Luke explains why he repeats certain phrases to his team and why those phrases are important for keeping the team focused on the mission and the vision. You’ll learn: Chick-fil-A’s simple ingredients for great customer service The secret sauce for creating consistent customer service A simple tool to protect your company culture How to transfer your culture to new hires Sign up for The EntreLeadership Podcast Takeaways—a weekly email where you’ll get three tangible takeaways and a tactical action step related to each week’s episode: https://bit.ly/podcast-takeaways Support our sponsors: BELAY: https://bit.ly/33SwBlO Hite Digital: https://bit.ly/HiteDigital NetSuite: https://bit.ly/NetSuiteEntre Exodus 90: https://bit.ly/Exodus90Entre Kyro Digital: https://bit.ly/KyroDigital Links mentioned in the episode: The EntreLeadership Podcast: https://bit.ly/TheEntreLeadershipPodcast Dave Ramsey’s 7 Baby Steps: https://bit.ly/351RpIi Download the free How to Create Core Values guide: https://bit.ly/3oZE3Tt Schedule a call with Tim, our producer: https://bit.ly/3bJOSmi Learn more about EntreLeadership Events: EntreLeadership Summit: https://bit.ly/EntreLeadershipSummit EntreLeadership Master Series: https://bit.ly/EntreLeadershipMasterSeries Learn more about EntreLeadership Coaching: Elite: https://bit.ly/EntreLeadershipElite Advisory Groups: https://bit.ly/EntreLeadershipAdvisoryGroups Executive Coaching: https://bit.ly/EntreLeadershipExecutiveCoaching Workshops: https://bit.ly/EntreLeadershipWorkshops Weekly Report Tool: https://bit.ly/WeeklyReportTool Listen to all the Ramsey Network podcasts anytime, anywhere in our app. Download the Ramsey Network app: https://apple.co/3eN8jNq Learn more about your ad choices. Visit megaphone.fm/adchoices

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#104: Paul Angone–The Keys to Leading Millennials

#104: Paul Angone–The Keys to Leading Millennials

Millennial expert and best-selling author Paul Angone joins us to discuss how to hire, lead, and connect with Generation Y. Also on the episode, EntreLeadership Coach John Felkins continues the conversation by discussing the pros and cons of working with millennials.  Additional resources:  entreleadership.com/podcast FREE EntreLeader’s Guide to Hiring  Another great episode sponsored by our friends at Infusionsoft.   Learn more about your ad choices. Visit megaphone.fm/adchoices

20 Heinä 201538min

#103: Donald Miller–Branding Your Story

#103: Donald Miller–Branding Your Story

When it comes to talking about their companies, most small business owners don’t know where to start—until now. We’re talking with best-selling author Donald Miller about why you need to tell your company’s story and how to do it well so that you can effectively spread your message. End of story?  Don’t miss this interview! entreleadership.com/podcast Learn more about your ad choices. Visit megaphone.fm/adchoices

13 Heinä 201539min

#102: Travis Boersma–How to Avoid the Hiring Grind

#102: Travis Boersma–How to Avoid the Hiring Grind

We’re talking hiring with Travis Boersma, co-founder of one of the fastest-growing companies in the U.S.—Dutch Bros. Coffee. Travis employs more than 4,500 team members, all who are crazy passionate about his company. Listen in for his top tips.  entreleadership.com/podcast Learn more about your ad choices. Visit megaphone.fm/adchoices

6 Heinä 201548min

#101: Gretchen Rubin–Breaking Bad Habits

#101: Gretchen Rubin–Breaking Bad Habits

Want to transform your life and accomplish more? Best-selling author Gretchen Rubin joins the podcast this week to show you how to break bad habits and create good ones that will last. This is a life changer. Don’t miss it.    Goal Tracker Tool   entreleadership.com/podcast Learn more about your ad choices. Visit megaphone.fm/adchoices

29 Kesä 201542min

100th Episode Celebration With Dave Ramsey

100th Episode Celebration With Dave Ramsey

Dave stops by for a special conversation for our podcast’s 100th episode. And we’re highlighting the top answers from our favorite guests of the past year. Goal Tracker Tool entreleadership.com/podcast   Learn more about your ad choices. Visit megaphone.fm/adchoices

20 Kesä 201549min

#99: Austin Kleon—Steal Like an Artist

#99: Austin Kleon—Steal Like an Artist

Business requires creativity, and best-selling author Austin Kleon shows you how to develop it on this week's podcast. You'll discover your own path, get directly in touch with your artistic side, and let that creativity flow to better your efforts and win. Another great episode sponsored by our friends at Infusionsoft. http://www.entreleadership.com/podcast Learn more about your ad choices. Visit megaphone.fm/adchoices

8 Kesä 201540min

#98: Ali Brown—Secrets of a Multimillionaire

#98: Ali Brown—Secrets of a Multimillionaire

One of the most successful female entrepreneurs of her generation, Ali Brown joins this week's podcast to share her story of success. Plus, EntreLeadership Coach John Felkins stops by the studio to answer your business questions. Another great episode sponsored by our friends at Infusionsoft. http://www.entreleadership.com/podcast Learn more about your ad choices. Visit megaphone.fm/adchoices

26 Touko 201542min

#97: Jack Welch—Winning the Game

#97: Jack Welch—Winning the Game

This week's podcast is a slam dunk with two legends joining us to talk leadership and maybe even a little basketball. First up is business titan Jack Welch, former CEO of GE. Jack shares his thoughts on winning the game, building a team, and growing your career. Then you'll meet Kevin Eastman, the vice president of basketball operations for the L.A. Clippers. Kevin shares his thoughts on teamwork, excellence and culture. Listen in because this one definitely is a three-pointer. Another great episode sponsored by our friends at Infusionsoft. http://www.entreleadership.com/podcast Learn more about your ad choices. Visit megaphone.fm/adchoices

11 Touko 201546min

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