Former CEO of United Airlines Oscar Munoz on What Nobody Tells You About Leadership & Turning Around A Company In Crisis

Former CEO of United Airlines Oscar Munoz on What Nobody Tells You About Leadership & Turning Around A Company In Crisis

When Oscar Munoz took over as the CEO of United Airlines, the company was in complete chaos. There were issues with unions, the financials weren't looking good, customer complaints were damaging the brand reputation, and the company had gone through 8 CEOs in 10 years! During his time as CEO he managed to turn things around, securing employee and customer loyalty and putting the airline back on track. In this episode we talk about what he did to make that turnaround happen including: going on a company-wide listening tour, involving employees in the decision-making process and getting rid of leaders who didn't align with company values. He'll also share the terrifying story of his heart attack and how a flight attendant's breakdown made him realize that things weren't working.

________________

Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

Jaksot(1183)

CFOs Say AI Barely Touched Jobs, College Grads Still Worried, Anthropic Releases Economic Index Report

CFOs Say AI Barely Touched Jobs, College Grads Still Worried, Anthropic Releases Economic Index Report

March 24, 2026: Three major research reports dropped today with a combined picture of where AI and work actually stand right now. A landmark NBER working paper of nearly 750 CFOs finds AI had zero mea...

24 Maalis 45min

Microsoft's Chief People Officer Reveals the Playbook on Scaling AI Without Losing Trust

Microsoft's Chief People Officer Reveals the Playbook on Scaling AI Without Losing Trust

The real bottleneck to AI isn't the code; it's our own ego. We're so hooked on being the "expert" that we've forgotten how to be beginners again, and in a world changing this fast, that's a dangerous ...

23 Maalis 52min

Trump's AI Framework Is Here, Your Retirement Is at Risk, and Engineers Are Quitting for Tokens

Trump's AI Framework Is Here, Your Retirement Is at Risk, and Engineers Are Quitting for Tokens

March 20, 2026:  The White House dropped its national AI legislative framework today — I go through the whole thing, because there's a provision about preempting state AI laws that is one of the most...

20 Maalis 49min

NVIDIA CEO Says Leaders Lack Imagination, Cognizant's $4.5T Warning, & The Case Against the AI Apocalypse

NVIDIA CEO Says Leaders Lack Imagination, Cognizant's $4.5T Warning, & The Case Against the AI Apocalypse

March 19, 2026: Jensen Huang had one of the biggest weeks in tech at Nvidia's GTC — but his sharpest line wasn't about chips. When asked why companies are laying off workers, he said simply: because t...

19 Maalis 44min

Liberal Arts Makes A Comeback, CEOs Freeze Hiring, & GDP Sees Ghosts

Liberal Arts Makes A Comeback, CEOs Freeze Hiring, & GDP Sees Ghosts

March 18, 2026: Two-thirds of CEOs are freezing hiring while betting billions on AI — and a gender economist argues they're cutting the very people needed to make those bets pay off. A 7,000-word Subs...

18 Maalis 41min

Meta's Layoff Math, FedEx's Agent Army, & A Crazy AI Productivity Forecast

Meta's Layoff Math, FedEx's Agent Army, & A Crazy AI Productivity Forecast

March 17, 2026: Five major AI models shipped in a single week in February. Your company's training budget grew 5%. Cathie Wood told Bloomberg this morning that AI is already pushing productivity above...

17 Maalis 52min

The New Rules for People Leaders in an AI-Integrated Workplace - Emily Field, Chief People Officer of LPL Financial

The New Rules for People Leaders in an AI-Integrated Workplace - Emily Field, Chief People Officer of LPL Financial

Many managers today spend more time on paperwork and individual tasks than actually coaching their teams. This lack of true leadership hurts the employee experience and stops a business strategy from ...

16 Maalis 53min

The Hidden Cost of AI Nobody Is Counting & Why Tesla Is Hiring While Others Are Firing

The Hidden Cost of AI Nobody Is Counting & Why Tesla Is Hiring While Others Are Firing

March 13, 2026: Most companies are cutting headcount to fund AI — but do they actually know what AI costs? When agentic AI runs autonomously overnight, the compute bill can hit $120,000 to $270,000 a ...

13 Maalis 38min

Suosittua kategoriassa Liike-elämä ja talous

sijotuskasti
mimmit-sijoittaa
rss-rahapodi
psykopodiaa-podcast
hyva-paha-johtaminen
ostan-asuntoja-podcast
rss-rahamania
rss-sami-miettinen-neuvottelija
rss-lahtijat
rss-rentotapaus
kultaiset-hoitajat
rss-startup-ministerio
rss-seuraava-potilas
herrasmieshakkerit
rss-strategian-seurassa
asuntoasiaa-paivakirjat
rss-h-asselmoilanen
rss-tyoelamasta-podcast
rss-vaikuttavan-opettajan-vierella
rss-set-for-life-sijoita-ja-vaurastu