140. Rethinks: How to Handle a Skeptical Audience

140. Rethinks: How to Handle a Skeptical Audience

Preparing to speak in front of a skeptical audience is more than thinking about objections beforehand – there are specific techniques you can use to respond to these challenging situations without sounding defensive, evasive, or dismissive. Here, we offer a few key tips for how to handle skepticism with aplomb.

In this episode, host Matt Abrahams and Stanford GSB lecturer Burt Alper share how to prepare for these challenges from your audience and discuss the importance of tactics like acknowledging audience input, reframing responses, and how to remain cool, collected, and credible.


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336. Rethinks: The “ABC’s” of Fright-Free Communication

336. Rethinks: The “ABC’s” of Fright-Free Communication

“Rather than trying to eliminate your nerves entirely, build your own anxiety management plan so you're prepared when they inevitably creep in.”Around Halloween, few things feel scarier than being put...

29 Loka 15min

335. Power Play: Successfully Navigate Power, Status, and Influence at Work

335. Power Play: Successfully Navigate Power, Status, and Influence at Work

“As you're navigating your workplace hierarchy, you're also simultaneously shaping it.”Power shapes the way we work, communicate, and connect with others. But when workplace hierarchies become overly ...

26 Loka 24min

334. Quick Thinks: How to Make the Most Out of Meetings

334. Quick Thinks: How to Make the Most Out of Meetings

“Meetings are often used as band-aids, as ways of covering up for other larger communication challenges.”Few things feel better than seeing a meeting canceled. But what if meetings were something we a...

22 Loka 11min

333. Find the Vibe: Build Stronger Connections Through Communication Part 1

333. Find the Vibe: Build Stronger Connections Through Communication Part 1

“Be as curious about the other person as you are excited to share about yourself.”What makes you click with someone? For organizational psychologist and bestselling author Adam Grant, meaningful conne...

19 Loka 31min

332. Rethinks: Learn Faster and Fail Smarter

332. Rethinks: Learn Faster and Fail Smarter

“You learn nothing when you’re right.” Effective communication isn’t about having all the answers. As Astro Teller knows, it’s about finding, and sometimes fumbling, your way through the questions. As...

15 Loka 34min

331. Matchmaker Mindset: How to Make Yourself Memorable in Any Conversation

331. Matchmaker Mindset: How to Make Yourself Memorable in Any Conversation

“Boredom is just the enemy of conversation.” Small talk doesn’t have to be boring. For matchmaker and dating coach Rachel Greenwald, better conversations start with a little preparation and a willingn...

12 Loka 24min

330. Quick Thinks: A CLEAR Way Through Conflict

330. Quick Thinks: A CLEAR Way Through Conflict

“Conflicts in relationships might be unpleasant, but they aren’t inherently bad. In fact, they’re essential.”Conflict rarely gives us time to prepare. A sharp comment, unexpected criticism, or sudden ...

8 Loka 15min

329. Your Brand is Your Promise: The 4 C’s for Better Communication

329. Your Brand is Your Promise: The 4 C’s for Better Communication

“A brand is a promise, and a great brand is a promise well kept.”What does it take to build something people believe in? For Daniel Lubetzky, social entrepreneur and KIND Snacks founder, it starts wit...

5 Loka 24min

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