136: How to Create Connections in Small Moments, with Douglas Conant

136: How to Create Connections in Small Moments, with Douglas Conant

Douglas Conant: TouchPoints

“The More I Learn About the Outside World, The More Effective I Am With The Inside World.” -Doug Conant

Doug’s TouchPoint framework

  • Ask first, “How can I help?”
  • 1. Listen intently to what’s said and not said
  • 2. Frame the issue so you understand the context in which the person is looking for your help
  • 3. Help them advance the agenda
  • Ask at the end, “How did it go?”

Doug mentioned the book Talent is Overrarted by Geoff Colvin*

Check out these two articles from Doug

Doug’s book is TouchPoints:Creating Powerful Leadership Connections in the Smallest of Moments*

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