406 The Secret Lives of Customers by David Duncan

406 The Secret Lives of Customers by David Duncan

The Secret Lives of Customers: A Detective Story About Solving the Mystery of Customer Behavior by David Scott Duncan

About the Book:

A "detective story" that delivers key insights for any businessperson asking the questions: who really are our customers, why do we lose them, how do we regain them?

Customers can be a mystery.

Despite the availability of more data than ever before, everyone, from the CEO to salespeople in the field, struggles to understand who their customers really are, what they want, why they lose them, and how to regain them.

To crack the case, start thinking like a market detective.

David Scott Duncan shows how in his entertaining story of Tazza, a fictional chain of cafes with declining sales and leaders urgently seeking to understand why.

The vivid characters of Tazza's market detective force come to their aha moment when they finally understand why their most loyal customers walked out the door—and how they can get them back.

The core of the Tazza story is a simple, powerful idea that upends how most businesses view their customers. Customers have "jobs to be done."

They "hire" companies to solve a problem or fulfill a need and "fire" them when unhappy.

Duncan's fresh way of thinking about how to understand your customers' secret lives provides an innovative path for solving whatever market mysteries you face.

About the Author:

David Scott Duncan is a managing director at the strategy and innovation consultancy Innosight, where he works with leaders to create customer-centric teams, strategies, and organizations.

He is a leading authority on the theory and application of "jobs to be done," with extensive experience conducting market investigations around the world.

David is the co-author of two previous books, including the Wall Street Journal bestseller Competing Against Luck: The Story of Innovation and Customer Choice, written with the late Harvard Business School professor Clayton Christensen.

Prior to joining Innosight, he worked as a consultant at McKinsey & Company, earned a Ph.D. in physics from Harvard University, and an undergraduate degree in philosophy from Duke University.

Click here for this episode's website page with the links mentioned during the interview...

https://www.salesartillery.com/marketing-book-podcast/secret-lives-customers-david-duncan

Jaksot(579)

Bryan Kramer: Authors in Quarantine Getting Cocktails

Bryan Kramer: Authors in Quarantine Getting Cocktails

Author Bryan Kramer returns to The Marketing Book Podcast for a special episode of "Authors in Quarantine Getting Cocktails." Previously on The Marketing Book Podcast to discuss his book, Shareology: How Sharing is Powering the Human Economy, marketing visionary and entrepreneur Bryan Kramer joins the (hopefully) limited time series, Authors in Quarantine Getting Cocktails to talk about being quarantined in San Jose, California, how his business evolved prior to the pandemic, why focusing more on making human to human connections is more important now than ever, and what he's got in store for his next book! Cheers! Click here for links mentioned in the interview... https://www.salesartillery.com/authors-quarantine-cocktails/bryan-kramer

15 Kesä 202046min

283 Stories That Stick by Kindra Hall

283 Stories That Stick by Kindra Hall

"Stories That Stick: How Storytelling Can Captivate Customers, Influence Audiences, and Transform Your Business" by Kindra Hall The moment you take control of your stories, you take control of your business and your life. You keep hearing how story is the latest-and-greatest business tool, and that storytelling can do everything—from helping leaders better communicate to motivating sales teams and winning customers away from competitors. But what stories do you need to tell? And how do you tell them? In Stories That Stick, Kindra Hall, professional storyteller and nationally-known speaker, reveals the four unique stories you can use to differentiate, captivate, and elevate: the Value Story, to convince customers they need what you provide; the Founder Story, to persuade investors and customers your organization is worth the investment; the Purpose Story, to align and inspire your employees and internal customers; and the Customer Story, to allow those who use your product or service to share their authentic experiences with others. Telling these stories well is a simple, accessible skill anyone can develop. With case studies, company profiles, and anecdotes backed with original research, Hall presents storytelling as the underutilized talent that separates the good from the best in business. She offers specific, actionable steps readers can take to find, craft, and leverage the stories they already have and simply aren't telling. Every person, every organization has at least four stories at their disposal. Will you tell yours? Click here for show notes... https://www.salesartillery.com/marketing-book-podcast/stories-stick-kindra-hall

12 Kesä 202056min

Louis Gudema: Authors in Quarantine Getting Cocktails

Louis Gudema: Authors in Quarantine Getting Cocktails

Author Louis Gudema returns to The Marketing Book Podcast for a special episode of "Authors in Quarantine Getting Cocktails." Previously on The Marketing Book Podcast to discuss his book, Bullseye Marketing: How to Grow Your Business Faster, marketing visionary Louis Gudema joins the (hopefully) limited time series, Authors in Quarantine Getting Cocktails to talk about being quarantined in Newton, Massachusetts, his close friendship with fellow Michigan alum Tom Brady, how the pandemic has prevented Louis from playing poker in casinos, attending NBA games and Broadway musicals, and much more! Cheers! Click here for show notes and links... https://www.salesartillery.com/authors-quarantine-cocktails/louis-gudema

11 Kesä 202046min

Allan Dib: Authors in Quarantine Getting Cocktails

Allan Dib: Authors in Quarantine Getting Cocktails

Author Allan Dib returns to The Marketing Book Podcast for a special episode of "Authors in Quarantine Getting Cocktails." Previously on The Marketing Book Podcast to discuss his book, The 1-Page Marketing Plan: Get New Customers, Make More Money, And Stand out From The Crowd, marketing visionary and entrepreneur Alan Dib joins the (hopefully) limited time series, Authors in Quarantine Getting Cocktails to talk about being quarantined in Melbourne, Australia, and more!  Cheers! Click here for links mentioned in the interview... https://www.salesartillery.com/authors-quarantine-cocktails/allan-dib

10 Kesä 202036min

Matt Britton: Authors in Quarantine Getting Cocktails

Matt Britton: Authors in Quarantine Getting Cocktails

Author Matt Britton returns to The Marketing Book Podcast for a special episode of "Authors in Quarantine Getting Cocktails." Previously on The Marketing Book Podcast to discuss his book, YouthNation: Building Remarkable Brands in a Youth-Driven Culture, new media entrepreneur, consumer trend expert, futurist and serial entrepreneur Matt Britton joins the (hopefully) limited time series, Authors in Quarantine Getting Cocktails to talk about being quarantined in Southampton, New York, and what's ahead for the traditional workplace, consumer trends, higher education, youth culture, and lots more! Cheers! Click here for show notes... https://www.salesartillery.com/authors-quarantine-cocktails/matt-britton

9 Kesä 202035min

Paul Cherry: Authors in Quarantine Getting Cocktails

Paul Cherry: Authors in Quarantine Getting Cocktails

Author Paul Cherry returns to The Marketing Book Podcast for a special episode of "Authors in Quarantine Getting Cocktails." Previously on The Marketing Book Podcast to discuss his book, Questions that Sell: The Powerful Process for Discovering What Your Customer Really Wants, sales visionary Paul Cherry joins the (hopefully) limited time series, Authors in Quarantine Getting Cocktails to talk about being quarantined in Wilmington, Delaware, what we can learn about this pandemic from history, and why questions are so powerful for success in sales, and lots more. Cheers! Click here for links mentioned during the interview... https://www.salesartillery.com/authors-quarantine-cocktails/paul-cherry

8 Kesä 202045min

282 The Non-Obvious Guide to Virtual Meetings and Remote Work by Rohit Bhargava

282 The Non-Obvious Guide to Virtual Meetings and Remote Work by Rohit Bhargava

"The Non-Obvious Guide to Virtual Meetings and Remote Work" by Rohit Bhargava Why do virtual meetings usually suck and how can you make yours better? What are the five secrets to delivering a compelling virtual presentation? How can you collaborate with people you have never met in real life? Most guides to virtual work pretend like it is better than being face to face. It usually isn't. But in today's business world, there are many reasons you may need to work remotely or do virtual meetings, from taking parental leave to navigating a global health pandemic. In this short guide featuring a compilation of the best advice and insights from more than 50 experts from all industries, you will learn the keys to being effective from afar. Whether you need to deliver a presentation to a virtual audience or collaborate with a global team, this handy guide will help you be more productive when you can't be there in person. Enjoy the interview! Click here for show notes... https://www.salesartillery.com/marketing-book-podcast/non-obvious-virtual-meetings-remote-work-rohit-bhargava

5 Kesä 20201h 2min

Andy Crestodina: Authors in Quarantine Getting Cocktails

Andy Crestodina: Authors in Quarantine Getting Cocktails

Author Andy Crestodina returns to The Marketing Book Podcast for a special episode of "Authors in Quarantine Getting Cocktails." Previously on The Marketing Book Podcast to discuss his book, Content Chemistry: An Illustrated Handbook for Content Marketing, content marketing visionary Andy Crestodina joins the (hopefully) limited time series, Authors in Quarantine Getting Cocktails to talk about being quarantined in Chicago, what's it's like having to cancel a live event due to the pandemic, how his ingenious book Content Chemistry came to be, his upcoming sixth edition of it, his annual blogger survey, and more!  Cheers! Click here for show notes... https://www.salesartillery.com/authors-quarantine-cocktails/andy-crestodina

4 Kesä 202041min

Suosittua kategoriassa Liike-elämä ja talous

sijotuskasti
mimmit-sijoittaa
psykopodiaa-podcast
rss-rahapodi
rss-rahamania
herrasmieshakkerit
rss-lahtijat
ostan-asuntoja-podcast
lakicast
rahapuhetta
hyva-paha-johtaminen
rss-rikasta-elamaa
taloudellinen-mielenrauha
rss-neuvottelija-sami-miettinen
syo-nuku-saasta
pomojen-suusta
rss-kaupan-tila
rss-palvelumuotoilun-kasvutarinoita
rss-paasipodi
rss-ainin-sekatoimisto