Knowing Your Customer Sets You Free - Energy Queensland - Michael Dart - Episode 75

"Trust meanders into town on a tricylce, and leaves in a Formula 1 Ferrari"

Driven by a commitment to customer-centricity, Energy Queensland is undergoing a notable transformation. By engaging with local communities, collecting feedback from customers, and building that crucial trust, the organisation is making significant strides in addressing evolving customer needs for their diverse, vast and varied customer cohort of over 2.4 million. Michael Dart, GM of Customer shares how Energy Queensland is:

Focusing on service accessibility and inclusivity for all customers
Leveraging human centred design and cocreation in service design to better engage customers
Building avenues to better understand their customers to build trust and optimise CX Michael Dart, General Manager, Customer, Energy Queensland.

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