148. Conviction and Compassion: How to Have Hard Conversations

148. Conviction and Compassion: How to Have Hard Conversations

In our personal and professional lives, some conversations are harder than others. To navigate the difficulties of discussing what matters most, Professor Irv Grousbeck says we need the right balance of conviction and compassion.

At both Stanford Graduate School of Business and Stanford School of Medicine, Grousbeck teaches courses on managing difficult conversations. He equips students with skills to be direct while being respectful, to be strong while being warm, and to resist any urge to beat around the bush. "Directness, with respect, is essential,” he says. "So many of our students feel that if you're direct with someone, somehow that's harsh. The art of good conversation management, I think, does involve directness and respect at the same time."

In this episode of Think Fast, Talk Smart, Grousbeck and host Matt Abrahams explore practical tips and strategies for navigating difficult conversations, from the importance of listening and pausing, to the value of rehearsing your words in advance.


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30. Dissolve Disagreements: How Communication Impacts Conflict

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28. Building Strong Relationships: How to Effectively Communicate in Your Professional and Personal Life

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18 Helmi 202130min

27. Psychology Trumps Technology: How to Be a Better Communicator on Social Media

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26. Writing to Win: How to Quickly Capture Readers and Keep Them Engaged

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“The reader is impatient,” says Glenn Kramon, Stanford GSB lecturer in management and editor at the New York Times. “Start with the most important conclusion and then explain how you got there.”On the...

8 Tammi 202124min

25. Quick Thinks: All Effective Communication Must Start With This

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As we look back on more than 20 interviews with Think Fast, Talk Smart guests, we’ve heard one piece of advice over and again: Know Your Audience. This wisdom echoes what research clearly shows: Conte...

4 Joulu 20208min

24. Feelings First: How Emotion Shapes Our Communication, Decisions, and Experiences

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