#27 – Principles of effective communication (Michael Mizrahi & Sam Corcos)

Communication and communication platforms – specifically in a work setting – can lead to increased productivity, or can unfold as a distraction mechanism for urgency. Unfortunately, for most companies, the latter is often true.

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In a world of constant connection and notifications, the expectation around professional communication is often positioned as "the faster, the better". However, is it the platforms or the way in which teams use specific platforms which encourages and enables this behaviour to take place?

The entire Levels team values deep work and asynchronous communication, and we're constantly trying to get better at it as we scale our team. Sam Corcos, co-founder and CEO of Levels, and Miz (Michael Mizrahi), Head of Operations, spent time thinking about platforms that would encourage a healthy communication cadence, and productive communication etiquette for our team.

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(03:29) - Modern communication tools are designed to be addictive
(04:06) - Traditional communication tools often lead to burnout
(10:31) - Avoiding a culture of shoulder taps
(10:50) - Not all text based communication is equally asynchronous
(12:28) - Using tools to wean the body off notification dopamine
(13:30) - Communication systems should be needs based
(15:18) - Setting clear expectations for response times
(23:33) - Why we banned Slack
(28:01) - Switching tools in search of a better way
(44:40) - How the future workforce will communicate

Transcripts & Show Notes