#61 - Net Promoter Score or Product Market Fit? (Ben Grynol, Chris Jones, Josh Mohrer & Scott Klein)

#61 - Net Promoter Score or Product Market Fit? (Ben Grynol, Chris Jones, Josh Mohrer & Scott Klein)

Levels Head of Growth, Ben Grynol, sat down with Head of Member Experience, Chris Jones, Head of Global Operations, Josh Mohrer, and Head of Product, Scott Klein. They discuss their outlook on metrics, specifically Product Market Fit, PMF, and Net Promoter Score, NPS. They dig into the pros and cons for each and how we should think about using them moving forward.


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Look for new shows every month on A Whole New Level, where we have in-depth conversations with thought leaders about metabolic health

(04:36) - What is NPS?
(07:39) - The importance of product-market fit
(12:46) - Why a popular product scored a low NPS
(13:26) - The role of surveys
(14:41) - Action is more important than metrics
(27:06) - Startup should prioritize product-market fit
(37:59) - Some products & services take time to stick
(47:33) - An NPS unicorn
(53:01) - Focusing on PMF over NPS

Transcripts & Show Notes

Jaksot(293)

#295 - The Science of Preconception: Measuring Fertility, Toxins, and Generational Health | Dr. Ann Shippy & Josh Clemente

#295 - The Science of Preconception: Measuring Fertility, Toxins, and Generational Health | Dr. Ann Shippy & Josh Clemente

Preconception health is one of the most powerful—yet overlooked—windows for influencing a child’s lifelong wellness. While fertility is often discussed in the context of age or medical intervention, e...

27 Maalis 1h 7min

#294 - Cholesterol Science Explained: Why Your LDL Score Doesn’t Tell the Whole Story | Dr. Ronald Krauss + Mike Haney

#294 - Cholesterol Science Explained: Why Your LDL Score Doesn’t Tell the Whole Story | Dr. Ronald Krauss + Mike Haney

High cholesterol is one of the most widely discussed—and established—risk factors in medicine. But reams of research now show that while it is key to cardiovascular risk, it is not the whole story.In ...

12 Maalis 59min

#293 - Why You Can’t Exercise Your Way to Weight Loss: The Constrained Energy Model | Dr. Herman Pontzer + Mike Haney

#293 - Why You Can’t Exercise Your Way to Weight Loss: The Constrained Energy Model | Dr. Herman Pontzer + Mike Haney

You can’t outrun a bad diet—but it turns out you might not even be able to outrun a good one. In this episode of A Whole New Level, evolutionary anthropologist Dr. Herman Pontzer joins Mike Haney to d...

26 Helmi 55min

#292 - Cardiac Imaging Explained: Why You Need a Calcium Score to Know Your Real Heart Risk | Dr. Matthew Budoff & Mike Haney

#292 - Cardiac Imaging Explained: Why You Need a Calcium Score to Know Your Real Heart Risk | Dr. Matthew Budoff & Mike Haney

Heart disease risk isn’t just about cholesterol. In this episode of A Whole New Level, Dr. Matthew Budoff explains why coronary artery calcium (CAC) scoring may be the most important test most people ...

15 Helmi 53min

#291 - Why No Diet Wins (and What 40 Years of Nutrition Research Actually Shows) | Christopher Gardner, PhD, & Mike Haney

#291 - Why No Diet Wins (and What 40 Years of Nutrition Research Actually Shows) | Christopher Gardner, PhD, & Mike Haney

In this episode of A Whole New Level, Christopher Gardner, PhD, joins Mike to discuss his decades in nutrition research, the challenges of conducting randomized controlled trials (RCTs) on diet, and h...

30 Tammi 1h 23min

#290 - Why Weight Loss Is So Hard to Maintain—Metabolic Adaptation Explained | Dr. Eric Ravussin + Mike Haney

#290 - Why Weight Loss Is So Hard to Maintain—Metabolic Adaptation Explained | Dr. Eric Ravussin + Mike Haney

In this episode of A Whole New Level, Dr. Eric Ravussin, PhD, explains the physiology of energy expenditure, metabolic adaptation, and why the body strongly defends its prior weight. Drawing on decade...

15 Tammi 1h 6min

#289 - Why Nutrition Science Got It WRONG (and the Case for the Carb-Insulin Model) | Gary Taubes & Mike Haney

#289 - Why Nutrition Science Got It WRONG (and the Case for the Carb-Insulin Model) | Gary Taubes & Mike Haney

According to investigative science journalist Gary Taubes, much of what we “know” about nutrition is built on weak evidence, bad assumptions, and decades of groupthink. In this episode of A Whole New ...

1 Tammi 1h 33min

#288 - Women’s Hormones Explained: Energy, Mood, PMS, and Why “Normal” Labs Miss the Problem | Dr. Anjali D’Souza & Mike Haney

#288 - Women’s Hormones Explained: Energy, Mood, PMS, and Why “Normal” Labs Miss the Problem | Dr. Anjali D’Souza & Mike Haney

Hormones influence far more than reproduction—they shape energy, mood, metabolism, sleep, and long-term health. In this episode of A Whole New Level, Dr. Anjali D’Souza joins Mike Haney to explain how...

18 Joulu 202558min

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