053 - Scott Downes - Invisible AI-driven Outsourcing

Scott is relentlessly curious and resists being defined too narrowly. He’s a technologist and a businessman, a programmer and a designer, a musician and a writer, a father and a coach. Scott is a veteran CTO who has built and led engineering, product, design, and marketing teams at multiple growth stage startups. He’s also served as a coach and advisor with a particular focus on the challenges faced by leaders in startups. What unites all of the threads of his life is a passion for creating beautiful things, be they songs or apps or stories or teams. Scott Downes, CTO @ Invisible Technologies Inc. --- https://www.linkedin.com/in/scottdownes/ About Invisible Technologies --- https://www.invisible.co/ https://www.linkedin.com/company/invisible-technologies-inc-/ Invisible is an outsourcing and automation alternative that provides custom operations support to scaling SMBs at a revolutionary price point. The company was founded in 2015 and based in San Francisco, California. They manage processes by distributing work between talented global workforce and automation tools using three integrated platforms and can operate a digital assembly line that can perform multiple time-consuming processes at once, enabling clients to focus on creative work that only they can do. In EP 053 Richard talks to Scott Downes, CTO at Invisible Technologies Inc. about: 00:00:47 : Scott’s origin story. 00:05:35 : What was it like to be in Silicon Valley in the 90s and 2000s? 00:10:37 : How did you get to where you are today? 00:14:17 : Scott’s transition from product engineering to product management. 00:19:53 : How the role of a CTO has changed over the last 20 years. 00:29:17 : Measuring the impact of technology on the business. 00:35:02 : We live in a constant state of change. Most people are not very comfortable with that. 00:40:51 : The most painful aspects of the progress of technology is the place where we make humans act more like machines. 00:47:21 : The 800-pound gorilla in the space: ServiceNow. 00:52:15 : How often do you use the platform? How often do they use it? 00:56:59 : What is the enterprise platform strategy going into the next 6,7,8 years?