Bicara Supply Chain11 Maalis 2023

193. Customer service experience

Guest Name: Ramit Maharjan, Head of Customer Service Experience IMEA at Henkel, Language: English, Publication date: March, 11. 2023

Ramit has over two decades of experience in various facets of Supply Chain leadership. He has led SCM operations in country clusters within IMEA/ APAC regions and has also worked in Europe managing global Business Transformation projects.

He received Lean Six Sigma Black Belt certification while working with GE and A3 certification at Henkel. He has exposure to multiple business cycles – growth, maturity and restructuring. Ramit is a published author and sought after speaker at various international forums. He is passionate about the topics of Leadership and Supply Chain.

A highlights questions:

From the supply chain’s perspective, what is the meaning of customer service? And how do you see the evolution of customer service?
How can we manage the CSE (Customer service expectation)? What are some key factors to be considered?
How to use CS (Customer service) to enhance the performance of supply chain management?
Talking a bit on tools & technology, what would you think about the role of technology in the customer service?

Connect with Ramit on Linkedin here.

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Jaksot(191)

192. Career in supply chain & procurement

Guest Name: Francisco Cervantes, Recruitment Manager - Supply Chain & Procurement at Volt - International, Language: English, Publication date: Feb, 18. 2022 Francisco is currently a Recruitment Manag...

18 Helmi 202318min

191. Taking procurement and supply chain collaboration to the next level

Guest Name: Stephane Morel, The Global Process Owner Strategic Procurement at NOVARTI, Language: English, Publication date: Feb, 04. 2022 Stephane Morel, Procurement & Business Leader. He is currently...

4 Helmi 202315min

190. Unlocking the potential of digital twin in supply chain

Guest Name: Justin Kyngdon, General Manager, Supply Chain Solutions at Expeditors, Language: English, Publication date: Dec, 01. 2022 Justin Kyngdon is the General Manager of Supply Chain Solutions fo...

30 Marras 202217min

189. The challenges of international trade

Guest Name: Kimberly Daniels, CEO of Mercantile Logistics & International Trade, Inc, Language: English, Publication date: Nov, 12. 2022 Kimberly Daniels has more than fifteen years of professional ex...

12 Marras 20229min

188. Homestatic value chain

Guest Name: Pedro Caceres, Leading expert in supply chain, Language: English, Publication date: Nov, 01. 2022 Pedro J. Caceres is an American business executive that has held executive positions in se...

1 Marras 202212min

187. Sustainability in last mile delivery

Guest Name: Albèrt Jourdan, GRC & CSR Adept, Language: English, Publication date: Oct, 19. 2022 Albèrt is a supply chain security and sustainability expert with over 30 years of experience in various ...

19 Loka 202214min

186. Leading in uncertainty

Guest Name: Charlie Saffro, Founder & President, CS Recruiting, Language: English, Publication date: Oct, 12. 2022 Charlie has over 14 years of direct recruiting experience within the Logistics, Trans...

12 Loka 202216min