It's Time To Start Taking Radical Ownership of Your Customer Service Experience | Episode 143

It's Time To Start Taking Radical Ownership of Your Customer Service Experience | Episode 143

Let's be honest for a moment here: why do we sometimes care more about marketing to a potential new client, but then once we've secured their investment, we sometimes kind of stop caring as much?

How honest are we really about how well (or how poorly) we treat our customers? Where and how often are we taking accountability for the customer service experience within our own business(es)?

In this unsurprisingly SPICY episode of the BMS podcast, Danielle and Anianne get real af about the customer service experience and discuss simple yet game-changing approaches that can help build client trust and satisfaction that will last for years to come.

Quotes of the week:

"There's always something you can learn, even if you don't agree with that person's opinion of why a customer experience went south. "

- Danielle K. White, Founder, Owner, DKW Styling Salon®, Natural Beaded Rows™️, Big Money Stylist®

"I want to you think about these two questions: 1. Are you taking accountability for your customer service? 2. Are you providing a service that reflects the money that you're charging?"

-Ani Rivera, Lead Trainer, Director of Education, Natural Beaded Rows™️, Big Money Stylist®

==========================

Sit back, tune in, and get ready to LEVEL-UP your hair game for GOOD. This is the Big Money Stylist Podcast.

Jaksot(261)

What You Permit, You Promote | Episode 189

What You Permit, You Promote | Episode 189

On this episode of the BMS® Podcast, Danielle welcomes back NBR® Educator Carlos Alvarez onto the show!   We are just jumping in HOT this week! Showing up as a leader is HARD especially when you know ...

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Success Doesn’t Equal Full Books | Episode 188

Success Doesn’t Equal Full Books | Episode 188

On this week's episode of the Big Money Stylist Podcast, Danielle welcomes Licensed NBR® Artists, Cyann Davis & Evelyne Pink to the show! When it comes to accomplishing something, all it takes is COMM...

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You Are In Your Own Way | Episode 187

You Are In Your Own Way | Episode 187

On this week's episode of the Big Money Stylist Podcast, NBR® Educator Sarah Stephenson welcomes Licensed NBR® Artist Heather Ferrante onto the show! If you’re a Hairstylist, I want you to think back ...

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Success Equals Freedom | Episode 186

Success Equals Freedom | Episode 186

On this episode of the BMS® Podcast, Danielle welcomes NBR® Educator Julia Ward onto the show!   When you are working in mom mode, you have to rewire your brain so that you can get it all done.    You...

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It’s Time To Leap | Episode 185

It’s Time To Leap | Episode 185

On this episode of the BMS® Podcast, NBR® Educator Sarah Stephenson welcomes DKW® Styling Student Grace Johnson onto the show to talk about her journey as a hairstylist.   Grace started her NBR® Journ...

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Be Inspired to Empower Others | Episode 184

Be Inspired to Empower Others | Episode 184

On this episode of the BMS® Podcast, NBR® Danielle welcomes DKW® Styling Student Mycha Spencer onto the show to talk about her journey.   Mycha began her NBR® Journey at an NBR® Virtual Experience i...

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Room For Growth | Episode 183

Room For Growth | Episode 183

How do you feel when someone asks you how long you’ve been doing hair? Whether you have been doing hair for a long time or you just graduated, how does it make you feel?    There are 2 types of people...

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Change Your Story Change Your Life | Episode 182

Change Your Story Change Your Life | Episode 182

Money is not just success.    Sure, success can be measured in making good money, but it’s also about not burning out.    You can do ALL the things you want to do.  You just have to break through cert...

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