Krystal Zell, VP Customer Marketing and Operations, The Home Depot

Krystal Zell, VP Customer Marketing and Operations, The Home Depot

Send us a textMark Johnson from Loyalty 360 recently had the chance to speak with Krystal Zell, vice president of customer marketing and operations at The Home Depot, about the launch of Home Depot’s expanded Pro Xtra loyalty program.

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Rodney Strong: Sustainability Efforts Engage Consumers and Cultivate Emotional Loyalty

Rodney Strong: Sustainability Efforts Engage Consumers and Cultivate Emotional Loyalty

Send us a text Rodney Strong Vineyards was founded in 1959 when Rodney Strong chose Sonoma County in California as the ideal place to produce some of the best-known wines in the world. Three decades a...

29 Huhti 202421min

Lowe’s Home Improvement: A Tiered Rewards Program Designed To Engage DIYers and Attract Millennials

Lowe’s Home Improvement: A Tiered Rewards Program Designed To Engage DIYers and Attract Millennials

Send us a text From its humble beginnings as a hardware store in a small North Carolina town, Lowe’s grew to become one of the largest home improvement retailers in the world. The company counts nearl...

24 Huhti 202423min

Loyalty Live: TCS on Leveraging Customer Data Platforms in Support of Loyalty Program Efforts

Loyalty Live: TCS on Leveraging Customer Data Platforms in Support of Loyalty Program Efforts

Send us a text As brand marketers seek to comprehensively understand and use the customer data they’ve collected, one of the first considerations centers on integrating a customer data platform (CDP) ...

19 Maalis 202429min

The Coca-Cola Company: Brand Refreshes Global Campaign Leveraging AI and Social Media

The Coca-Cola Company: Brand Refreshes Global Campaign Leveraging AI and Social Media

Send us a text The Coca-Cola Company’s global initiative, the ‘Best Coke Ever?’ debate, is using artificial intelligence (AI) to create a truly unique experience for consumers and Coca-Cola fans. One ...

18 Maalis 202412min

Loyalty360 Loyalty Live | Patricia Camden and Michael Anders, EY

Loyalty360 Loyalty Live | Patricia Camden and Michael Anders, EY

Send us a text As today’s brands continue to seek ways to improve their customer loyalty programs, marketers and loyalty professionals are challenged to provide enhanced experiences and authentic pers...

12 Maalis 202420min

Melting Pot: Inspiring and Cultivating Emotional Loyalty with Customers

Melting Pot: Inspiring and Cultivating Emotional Loyalty with Customers

Send us a text The first Melting Pot restaurant, established in 1975 by businessmen Bruce Knoechel and Roy Nelson in Maitland, FL, offered a simple menu of only three items — Swiss cheese fondue, beef...

11 Maalis 202424min

CVS Pharmacy: Evolving Customer Loyalty Programs and Creating a More Convenient Customer Experience

CVS Pharmacy: Evolving Customer Loyalty Programs and Creating a More Convenient Customer Experience

Send us a text In 1963, Consumer Value Stores was founded in Lowell, MA, providing customers with health and beauty products. The company name changed to CVS by the end of its first year in business, ...

6 Maalis 202429min

Loyalty360 Loyalty Live | Mladen Vladic, FIS

Loyalty360 Loyalty Live | Mladen Vladic, FIS

Send us a textMark Johnson, CEO of Loyalty360, spoke with Mladen Vladic, General Manager, FIS Loyalty Engagement Solutions, about looking at the holistic enterprise value of the consumer, the value in...

5 Maalis 202424min

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