Loyalty360 Loyalty Live | Tom Madden and Katie Berndt, Phaedon
Send us a textMark Johnson, CEO of Loyalty360, spoke with Tom Madden, Executive Vice President, and Katie Berndt, Vice President, at Phaedon, about expected trends in 2024, challenges and opportunities for brands, and how listening to customers will determine loyalty program success.
23 Tammi 202431min
Loyalty360 Loyalty Live | Manoj Agarwal, Xoxoday
Send us a text In today’s commercial landscape, fostering customer loyalty requires more than discounts and rewards. Brands must also deliver personalized experiences to engage and delight customers along their journey. Xoxoday empowers brands to meet this challenge with software solutions that promote loyalty by enhancing the customer experience. Loyalty360 spoke with Xoxoday Co-Founder Manoj Agarwal about how experiences affect customer loyalty, the importance of personalization, and creat...
16 Tammi 202421min
1-800-Flowers: Helping Customers Build Meaningful Relationships Builds Better Customer Loyalty
Send us a text In the journey from that first retail flower shop founded in Manhattan by Jim McCann in 1976 to the gift-giving resource giant known as 1-800-FLOWERS.COM, Inc., the trajectory of the company has been one of growth. From that first location and over the next ten years, McCann went on to open 13 more stores. In 1986, the company secured the toll-free phone number 1-800-Flowers and adopted it as its name. An exciting opportunity to become the first merchant provider to appear on A...
10 Tammi 202421min
Loyalty360 Loyalty Live | Sam Panzer, Talon.One
Send us a textMark Johnson, CEO of Loyalty360, spoke with Sam Panzer, Director of Industry Strategy at Talon.One, about the 2024 trends in customer loyalty and some of the opportunities he sees within his organization from the brand side.
9 Tammi 202424min
Bojangles: Shaping the Customer Experience with the Right Technology and a Dash of Southern Hospitality
Send us a text Bojangles is a Carolina-born restaurant brand specializing in Southern food like hand-breaded fried chicken and made-from-scratch biscuits. Founded in 1977 in Charlotte, N.C., by Jack Fulk and Richard Thomas, the brand now operates over 800 restaurants in the Southeast. Deeply influenced by “Southern hospitality,” Bojangles draws guests back to its restaurants with friendly crews focused on making the experience memorable for customers. Bojangles is poised to begin...
9 Tammi 202425min
Amtrak: Enhancing the Customer Experience with a Proactive Service Recovery Initiative
Send us a text From the inception of railroads in the U.S., commercial freight railroads operated private passenger service. However, by the 1960s, travel by air and interstate highways dominated, and it was no longer profitable to operate passenger railroads. As a result, private railroads in the U.S. were not doing well. Passenger service was one of many headwinds they had in the business, and they were essentially looking to end it. The federal government did not want to see a wholesale fa...
8 Tammi 202422min
Food Lion: Keeping Customer Loyalty and the Customer Experience at the Forefront
Send us a text Founded in 1957 in Salisbury, N.C., Food Lion has spent over six decades delivering fresh and affordable products to its customers. With over 82,000 Food Lion associates serving more than 10M customers each week, the brand’s 1,108 store locations span a 10-state operating footprint in the Southeast and Mid-Atlantic regions of the U.S. A part of the Ahold Delhaize USA family of brands and supported by partners at Peapod Digital Labs, Food Lion prioritizes listening to cus...
3 Tammi 202412min
Fubo: Building Brand Love by Rewarding Consumers and Investors
Send us a text Originally established in 2015 to provide soccer fans with a way to stream matches, today, Fubo is a direct-to-consumer live TV streaming service enjoyed by 1.48M paid subscribers in North America. Growing through strategic acquisitions, the service has expanded its scope of programming to encompass additional sports, news, and entertainment content, operating in the U.S., Canada, and Spain, as well as in France as Molotov. While the company still sees itself as a sports-first ...
2 Tammi 202441min
