Mastering Client Experience

Mastering Client Experience

I can tell you that there's no point in producing great content - and then win lots of new clients - if your client experience is subpar.

In this episode, I'll be using Fubbi as an example and cover the critical aspects of client experience that I feel really matter. Some of the topics that I'll be discussing are:

- Taking responsibility

- Cause and effect

- Getting your team involved

- The CEO has to champion great client experience

- How important is financial metrics

That's just for a start. Listen to this podcast to find out how to ace client experience time and time again

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(47)

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How to Do Email Marketing

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Recently a client asked to cancel our services. And it's the craziest reason of all… because… he was really happy with our work. I go into the back story in this podcast. Unfortunately, it's going ...

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