Creating Culture | Claus Raasted
Claus Raasted is an experience and behavior designer who creates Live Action Role Play (LARP) events, where groups of strangers come together to collaborate on co-creating their shared experience. Thi...
2 Tammi 201930min
Case Study: Dubai Design District - A Human-Centered Neighborhood | Lindsay Miller
Real estate (for housing and office space) is not just a commodity - it is an important service in our lives that needs to be designed as such. Lindsay Miller is the Managing Director of Business Deve...
1 Syys 201833min
Service Design in Government and Public Services | Benjamin Taylor
One of the most important applications of service design is in the government or public services sector, where there is a big potential to create efficiency and meaningful change. We talk with Benjami...
1 Heinä 201835min
Turning a Service into an Experience | Paul Bulencea
Today, we talk with Paul Bulencea, who is the co-founder of the College of Extraordinary Experiences, a disruptive annual experience design conference that is held in a castle in Poland. Paul discusse...
1 Touko 201836min
The Business Case for Service Design | Jod Kaftan of Fjord
Jod Kaftan is the Group Design Director at Fjord in Los Angeles, overseeing the LA design practice and developing the team and quality of work. As a proponent of meaning in design, he provides valuabl...
1 Maalis 201835min
Building a Sustainable Business with Systems | Joanna Waterfall
Behind every successful business is solid backstage system that gives its customers a consistent experience and helps the business become sustainable in the long run. Joanna Waterfall, founder of Yell...
2 Tammi 201828min
Towards a Preemptive Social Enterprise | Matthew Manos
WIN A COPY OF MATTHEW'S NEW BOOK AT WHYSERVICEDESIGNTHINKING.COM/FUTURES. Social Enterprises are one of the most important forms of business today and one of the most crucial components of a social ...
1 Marras 201723min
