#18 Uncover Banking CX Blindspots to Reach a Digital Breakthrough

#18 Uncover Banking CX Blindspots to Reach a Digital Breakthrough

How would you react if your FI spent half a million and 2 years developing a new app but after launching it, the customer satisfaction decreased? 7 non-obvious factors can either lead you to a digital breakthrough OR completely sabotage it. Find out: What are the reasons why UX/CX efforts so often fail?How to identify and avoid these blindspots in time to protect the success of expensive, large-scale digitization projects? What’s the best way to bridge the gap between y...

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Jaksot(88)

#87 Stop Fighting Features. Start Winning Hearts

#87 Stop Fighting Features. Start Winning Hearts

This episode explores why financial apps can no longer rely on complex features and endless functionality to win users over. Today’s customers compare banking experiences to the best digital products ...

23 Tammi 14min

#86 Liv Bank: Setting the Standard for Lifestyle Banking

#86 Liv Bank: Setting the Standard for Lifestyle Banking

Liv Bank is redefining what digital banking can be. This episode explores how the UAE’s first digital-only lifestyle bank - Liv Bank, partnered with UXDA to reimagine banking for the fast-paced, sophi...

5 Joulu 202513min

#85 The Future of Banking UX: Product, Not a Channel

#85 The Future of Banking UX: Product, Not a Channel

The provided text, an article excerpt by Alex Kreger of UXDA, explores the critical distinction between viewing digital banking as a mere channel versus a core product. Treating digital offerings as a...

7 Marras 202511min

#84  Customers Flip Banking Upside Down

#84 Customers Flip Banking Upside Down

The episode explores a critical shift reshaping the banking industry. Traditional banks often operate on an Inside-Out model, prioritizing internal systems and products while treating customer experie...

27 Loka 202514min

#83 Using ChatGPT Prompts in Digital Product Design

#83 Using ChatGPT Prompts in Digital Product Design

Can ChatGPT transform the future of banking UX design — or will it replace designers altogether? In this episode of the UXDA Podcast, we dive into how generative AI, like ChatGPT, is reshaping the wa...

10 Loka 202514min

#82 Avoid Blacklisting from Design Agencies

#82 Avoid Blacklisting from Design Agencies

The episode dives into the hidden dynamics that can make or break collaboration between banks and design partners. It’s not a single mistake that gets a bank blacklisted — it’s the repeated patterns o...

26 Syys 202517min

#81 Executive Buy-In for UX in Banking

#81 Executive Buy-In for UX in Banking

UX and digital branding are no longer "nice-to-haves" in banking—they are strategic imperatives that directly impact growth, customer loyalty, and competitive edge. This episode explores how banks ca...

12 Syys 202524min

#80 10 Misconceptions Killing Digital Banking From Within

#80 10 Misconceptions Killing Digital Banking From Within

This episode uncovers the hidden misconceptions that silently sabotage digital banks from the inside. Contrary to popular belief, it’s not external disruptors that pose the biggest risk—it’s internal ...

29 Elo 202522min

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