The Human Risk Podcast28 Touko 2023

Dr Bettina Palazzo on Compliance Communication

What’s the most effective way to communicate rules and influence humans to comply with them? On the face of it, just telling people what to do seems like a sensible approach. But what about when those rules have a qualitative component, where people need to do things to a particular standard — for example, behave in an ethical manner — or where it’s not possible to monitor what they’re doing?

In those cases, just telling people what to do is far less likely to work as we risk only finding out once it’s too late. We need an alternative approach.

My guest on this episode is Dr Bettina Palazzo. She’s a business ethics consultant who helps companies to improve their integrity culture and bring a fresh perspective to compliance and ethics. Or, to put it another way, she helps people who are responsible for mitigating human risk to engage their audiences.

In our discussion, Bettina emphasizes the need for companies to prioritize ethics in all aspects of business, as well as the importance of creating individualized codes of conduct and focusing on the client experience and employee journey of compliance.

Bettina also tells me about "ethics scripting" for employees to have a clear response in difficult ethical situations and the need for clear policies in grey areas of decision-making.

She also introduces her Compliance Influencer program: https://compliance-influencer.com/

To learn more about Bettina: https://bettinapalazzo.com/en/home/

In our discussion, I mention a ‘readability’ measure in Microsoft Word: https://support.microsoft.com/en-us/office/get-your-document-s-readability-and-level-statistics-85b4969e-e80a-4777-8dd3-f7fc3c8b3fd2

For more on my book ‘Humanizing Rules’: https://www.human-risk.com/humanizing-rules-book

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(368)

Ella Jenkins & Pete Dyson on Why Do Cyclists Run Red Lights?

Why do cyclists in London run red lights? It's against the law, and yet, if you've cycled, driven or just observed London's cyclists, you'll know that many of them don't stop when there's a red light....

31 Elo 202554min

Dr Nuno Reis on Rare Dots

What if the ideas that linger in the back of your mind — the ones you can’t quite explain — are the ones you most need to pay attention to?Episode SummaryIn this episode, I explore that question with ...

24 Elo 20251h 7min

Professor Christian van Nieuwberg on Radical Listening

Is listening a hidden superpower we’ve overlooked? You've heard of Active Listening, but what is Radical Listening and why does it matter?Episode SummaryOn this episode, I’m joined by Professor Chris...

17 Elo 20251h 9min

Dr Sunita Sah on Defiance - how to speak up when it matters

Why do we follow orders or go along with things that feel wrong? Why might defiance be better than compliance? And how can we go about becoming more defiant?Episode SummaryI’ve always been fascinated ...

9 Elo 20251h 2min

Dr Libby Maman on Measuring and (Re-)building Trust

What happens when citizens lose faith in the institutions that serve them? And how can we rebuild that trust?Episode SummaryOn this episode, I'm speaking to someone who cares passionately about this s...

2 Elo 20251h

Iain Morrison on When The Show Mustn't Go On

We’ve all heard the phrase ‘the show must go on’. But when shouldn’t the show go on? To help me answer that, I’m speaking to someone who has spent 35 years managing some of Australia’s most iconic l...

26 Heinä 20251h 5min

Zsike Peter on Thinkbait

What if the real risk of AI isn’t job loss but brain atrophy?Episode SummaryIf you've spent any time on social media recently, you'll be familiar with the flood of low-quality AI-generated sludge. And...

19 Heinä 20251h 9min

Dr Kiran Bhatti & Professor Thomas Roulet on Wellbeing Intelligence

What if we treated mental health like a capability instead of a crisis? On this episode, I'm talking to a business school professor and a counselling psychologist about their new book that looks at pr...

12 Heinä 20251h 2min