Melissa Waters (Upwork) | The Changing World of Work

Melissa Waters is the Chief Marketing Officer of Upwork, the world’s largest work marketplace. They connect businesses with independent talent – both freelance and full-time – in 180 countries. In 2022, Upwork’s talent community earned $3.8 billion in categories including app design, consulting, accounting, and creative services. But it's not just small businesses that benefit from Upwork; 30% of the Fortune 500 also use Upwork's platform.

Melissa has worked as Upwork's CMO for about 16 months. She previously worked for a Who's Who of category-building companies like Lyft, Pandora, and Hims & Hers. She also served as the Global VP of Marketing at the Meta-owned platform, Instagram.

In this episode, Melissa explains why company culture should go beyond the "where" and how to keep people engaged in remote and hybrid environments. She and Jim also discuss the importance of empathetic leadership and why CMOs should have a GM mindset.

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