Tony’s Chocolonely: creating a slave free chocolate brand - Ben Greensmith
Uncensored CMO22 Joulu 2021

Tony’s Chocolonely: creating a slave free chocolate brand - Ben Greensmith

Tony's Chocolonely is on a mission to make chocolate free of child-labour and slavery worldwide. I catch up with Lord Chocolonely III, or Ben Greensmith who runs Tony's in the UK about what it's like to run a mission-focused challenger brand in 2021.

About Ben

Ben started his career in food and drink over 20 years ago at IRI and then working for Unilever in a mixture of sales and category management roles. He joined innocent drinks in 2007 and was there for 8 years, holding a number of senior commercial roles and helping build the UK business that was eventually sold to Coca-Cola in 2013 for £0.5 billion. He left in 2015 to join Proper Snacks, most recently holding the position of Chief Operating Officer. Ben has been working for Tony’s Chocolonely since September 2018 as employee number 1 in the UK and is responsible for leading the business in the UK and Ireland. His official job title is Lord Chocolonely iii.

About Tony's

At Tony’s Chocolonely our mission is to make chocolate free of child-labour and slavery; not just our chocolate but all chocolate worldwide. Tony’s has been around for 15 years in our home country, the Netherlands, where we’re now the number 1 brand with a 20% market share. Tony’s launched in the UK in January 2019 and already the 6th biggest chocolate bar brand and the fastest growing.

What we covered in this episode

  • Being named Lord Chocolonely iii
  • How the packaging was invented in 15mins
  • The truth about inequality in the cocoa supply chain
  • The food unwrapped programme that inspired Tony’s
  • How Tony prosecuted himself for crimes against chocolate
  • The lonely battle to end child labour that created Chocolonely
  • The principles that ensure Tony’s helps make production slave free
  • Why Tony’s wants the competition to copy them
  • Challenging the removal of an endorsement by Slave Free Org
  • The different ways Tony’s are making an impact on living wages
  • Why Tony’s bars are created with unequal chunks
  • How Ben convinced Tony’s to let him launch the brand in the UK
  • Creating a £30m chocolate business in just 3 years
  • Challenger brand lessons from Tony’s
  • How Tony’s rate of sale compares to the Chocolate giants
  • The price per gram of Tony’s and how it compares
  • Creating headline news with an Advent calendar
  • SPOILER ALERT: some days may contain extra chocolate
  • Celebrity endorsement for the calendar
  • Customer reaction to the missing chocolate on Day 8
  • Getting on Have I Got News For You
  • What should be making the news
  • Results of Uncensored CMO poll asking whether it was a good move
  • Why Tony’ back a sugar tax and High Sugar, Fat & Salt (HFSS) legislation
  • Answering the challenge of being responsible for making people fat
  • How to protect your culture as your business grows
  • Crazy about chocolate and serious about people
  • The power of healthy dissatisfaction
  • How to be more outspoken in 2022
  • The importance of fitness to create energy for the demands of the job


Jaksot(232)

AI agents - personalisation, productivity & performance with Adobe, ServiceNow and IBM

AI agents - personalisation, productivity & performance with Adobe, ServiceNow and IBM

Live from Adobe Summit in Las Vegas, in this bonus triple header, Jon speaks with Colin Fleming (ServiceNow), Stacy Martinet (Adobe) and Billy Seabrook (IBM) about the hot topic in marketing today, AI, and what a new wave of agentic AI technology means for marketers.Timestamps00:00 - Intro00:51 - Part 1: Colin Fleming01:51 - The things people don’t understand about B2B marketing03:32 - How AI is having an impact on marketing05:29 - ServiceNow’s relationship with Adobe06:21 - Advice to marketers to stay on cutting edge of AI08:47 - Part 2: Billy Seabrook IBM09:17 - Where are we on this AI journey11:31 - Principles of an effective campaign using AI13:02 - How effective has AI been for IBM18:16 - What’s next when AI at scale becomes the norm?21:08 - AI: a threat or an opportunity?22:06 - Part 3: Stacy Martinet22:33 - Stacy’s role at Adobe23:18 - What makes great marketing for marketers?24:12 - Communicating all the changes in marketing (specifically with AI)25:15 - What is Agentic AI and what are it’s use cases?28:27 - How technology is used to enhance creativity30:31 - Tips on how to utilize agentic AI31:43 - How to future proof our marketing32:48 - What goes into creating an event like Adobe Summit00:00 - Intro00:51 - Part 1: Colin Fleming01:51 - The things people don’t understand about B2B marketing03:32 - How AI is having an impact on marketing05:29 - ServiceNow’s relationship with Adobe06:21 - Advice to marketers to stay on cutting edge of AI08:47 - Part 2: Billy Seabrook IBM09:17 - Where are we on this AI journey11:31 - Principles of an effective campaign using AI13:02 - How effective has AI been for IBM18:16 - What’s next when AI at scale becomes the norm?21:08 - AI: a threat or an opportunity?22:06 - Part 3: Stacy Martinet22:33 - Stacy’s role at Adobe23:18 - What makes great marketing for marketers?24:12 - Communicating all the changes in marketing (specifically with AI)25:15 - What is Agentic AI and what are it’s use cases?28:27 - How technology is used to enhance creativity30:31 - Tips on how to utilize agentic AI31:43 - How to future proof our marketing32:48 - What goes into creating an event like Adobe Summit

31 Maalis 202535min

Forbes guide to being an influential CMO - Seth Matlins

Forbes guide to being an influential CMO - Seth Matlins

Seth Matlins is the Managing Director of the Forbes Forbes CMO Network, where he oversees the annual Forbes World's Most Influential CMOs List, the Forbes Entrepreneurial CMO 50 List, the Forbes CMO Summit, the Forbes European CMO Summit, and an expanding marketing content portfolio. Seth is an award-winning marketer, who has spent a career in and advising the C-suite of dozens of the 100 most valuable brands globally.Timestamps00:00 - Intro00:45 - Seth’s new podcast02:58 - Why are there not enough CMOs becoming CEOs05:28 - Marketing needs much better marketing07:36 - Seth’s career history08:00 - Working jobs that have never existed before11:41 - Scars from being a failed entrepreneur13:24 - Making unexpected connections between fields18:23 - Why organisations need to trust their marketers20:26 - What makes a CMO influential26:29 - Everyone is a brand manager28:35 - How CMOs can be more influential35:13 - The world’s most entrepreneurial CMOs41:12 - What makes a CMO entrepreneurial46:22 - Doing a lot with little47:02 - What is changing for CMOs in 2025

26 Maalis 202550min

Oreo’s playful positioning, bold innovation and brand partnerships - Eugenia Zalis

Oreo’s playful positioning, bold innovation and brand partnerships - Eugenia Zalis

Today Jon talks with Eugenia Zalis, CMO for one of the most iconic sweet brands in the world, Oreo. We talk about their "stay playful" positioning, incredible brand collaborations (with the likes of Coca-Cola and Post Malone) and some of the interesting innovations the brand has worked on.Timestamps00:00 - Intro00:46 - Eugenia’s marketing journey01:33 - What can we learn from the Unilever approach to marketing?02:27 - How Dove turned into the brand it is today05:42 - How Eugenia started with Oreo06:33 - The “stay playful” positioning09:49 - The best way to eat an Oreo cookie11:08 - Managing a 110 year old brand12:14 - The Oreo playbook for marketing in different regions15:18 - Oreo’s collab with Coca-Cola18:49 - Oreo’s approach to innovation21:14 - System1 testing on Oreo innovations23:40 - Innovations from around the world25:23 - The surprising Coca-Cola collaboration25:52 - Oreo’s SuperBowl ad in 202428:34 - Winning a Cannes Lion for a tweet30:34 - Why is humour not used more35:37 - Oreo x Post Malone collab38:07 - Creative process for collabs39:02 - How to lead a $4.5b organisation43:57 - Advice to aspiring CMOs

19 Maalis 202547min

Cadillac’s re-launch of an iconic car brand for a new era

Cadillac’s re-launch of an iconic car brand for a new era

Cadillac is an iconic American brand who are navigating the shift to electrification in the automotive industry and have partnered up with 72andSunny to launch their brand new campaign “Let’s Take the Cadillac. So today, Melissa Grady Dias, CMO of Cadillac, and Marianne Malina, President of 72andSunny join Jon to talk about working with a new agency and launching their first campaign together.Timestamps00:00 - Intro03:53 - Marianne’s background06:49 - How to manage a brand like Cadillac08:34 - How EV’s are changing the industry13:53 - How do you change your marketing for EVs15:08 - Insights and inception of “Let’s Take the Cadillac”17:56 - Developing the “Let’s Take the Cadillac” campaign21:41 - How to launch a new car23:39 - Building the campaign for different formats25:42 - 72andSunny and Cadillac’s first campaign together28:11 - Challenging the conformity in car advertising30:48 - Why brand is so important for car purchasing32:31 - Leading the marketing agenda inside a big org like General Motors34:24 - In car Cadillac Car-aoke35:22 - Melissa’s song36:13 - Coolest feature about Escalade IQ38:37 - Creating a luxury experience39:27 - Choosing your car as CMO of Cadillac40:57 - Creating a premium vehicle42:53 - Thoughts on the Escalade IQ

12 Maalis 202545min

Rob Mayhew on the untapped creator opportunity in B2B, London vs New York and using social media as a brand

Rob Mayhew on the untapped creator opportunity in B2B, London vs New York and using social media as a brand

Rob Mayhew joins Jon for bonus episode, talking about his big move to New York City, becoming a full-time content creator and how brands can work with creators like him effectively.Timestamps00:00 - Intro01:39 - Why Rob moved to NYC04:20 - Rob’s new YouTube show05:47 - London vs New York for marketers08:00 - Rob’s approach to content in 202511:00 - Rob’s view on the future of the social platforms14:17 - How System1’s ad testing works17:27 - Rob’s funniest posts on LinkedIn18:46 - Rob’s process for making content20:16 - Any trends that are different in the US than UK21:43 - Thoughts on the creator economy23:09 - The Poppi vending machine backlash24:22 - How does Rob plan his content?25:18 - Different audiences for TikTok and LinkedIn25:38 - Rory Sutherland’s TikTok26:48 - Power of B2B content creation

10 Maalis 202532min

Rare Beauty: the story behind the success of Selena Gomez’s make up brand - Katie Welch

Rare Beauty: the story behind the success of Selena Gomez’s make up brand - Katie Welch

Rare Beauty is a brand built on the inclusive approach to beauty set by their celebrity founder, Selena Gomez. They've taken the US market by storm and so I'm speaking to their CMO, Katie Welch, about how they've done it. From strong positioning and making a difference in mental health across their customer base to growing a strong presence on social media (with a little help from their founder with over 400m Instagram followers), Rare Beauty is a wonderful success story of a challenger brand.Timestamps00:00 - Intro00:50 - Katie’s career background07:46 - How Katie joined Rare Beauty11:09 - The challenges of launching a startup beauty brand14:19 - The positioning of Rare Beauty16:21 - New guest host interruption16:58 - Being true to the brand positioning19:48 - Being a purpose led brand22:47 - Addressing the pressures of social media26:27 - Building the Rare Beauty brand on social media28:22 - How involved does Selena Gomez get in the Rare Beauty brand29:57 - The secret to a successful product launch for Rare Beauty33:00 - Dealing with the growth challenges of a scale up40:36 - Evolving the Rare Beauty community42:24 - What’s next for the Rare Beauty brand?42:47 - Being an entreprenuer in a startup45:09 - Katie growing her own social accounts

5 Maalis 202551min

Yum! CMO on cultural relevance, being innovative & creative risk taking (Taco Bell, KFC, Pizza Hut) - Ken Muench

Yum! CMO on cultural relevance, being innovative & creative risk taking (Taco Bell, KFC, Pizza Hut) - Ken Muench

This episode is a QSR masterclass. Ken Muench is the CMO of Yum! brands, who own Taco Bell, KFC and Pizza Hut. I speak to Ken about how he started the agency that got acquired by Yum! (The Collider Lab) and his journey to being the CMO of such a large group of brands. We also talk about how all CMOs within Yum! are encouraged to swing big to make impactful campaigns and drive innovation within their brands. Ken is also the co-author of "R.E.D Marketing: The Three Ingredients of Leading Brands" which breaks down why Relevance, Ease and Distinctiveness are essential for QSR brands.Timestamps:00:00 - Intro01:07 - Ken’s career background03:44 - In-house vs agency creative06:39 - Taking bigger swings07:46 - The secret to the success of The Collider Lab12:06 - Food is fuel vs experience14:42 - Why Ken wrote the book: R.E.D Marketing17:29 - The R.E.D framework20:51 - How brands grow23:58 - Why “ease” is an untapped opportunity for marketers28:26 - The power of distinctive assets30:31 - Changing the Taco Bell strapline to Live Mas!32:52 - How Yum! brands approach innovation37:14 - How Yum! brands innovation scored41:29 - What happens when innovation goes wrong44:10 - Saucy by KFC47:47 - The innovators dilemma49:44 - Taking chances: KFC FCK campaign51:48 - Ken’s favourite moments as Yum! CMO53:01 - How to be a successful CMO at such a large brand55:44 - What makes a great CMO

26 Helmi 20251h 5min

Creativity & Consistency: driving growth for the worlds largest beer brands - Marcel Marcondes

Creativity & Consistency: driving growth for the worlds largest beer brands - Marcel Marcondes

Marcel Marcondes is the CMO of AB InBev, who run the largest portfolio of beer brands in the world. Stella Artois, Corona, Michelob Ultra and Budweiser are all under the marketing leadership of Marcel. Through creativity and consistency, AB InBev have produced some of the most effective campaigns of the past few years, often topping out the System1 charts. This has led to Marcel and his team to win some incredible awards, including WFA marketer of the year (Marcel) and most effective marketer of the year by the Effies (AB InBev).Timestamps00:00 - Intro00:48 - Marcel’s journey to running the biggest portfolio in the world03:51 - The global beer brands Marcel oversees04:27 - How to manage such a large portfolio of brands07:04 - Being the most effective marketing team for the past 3 years09:39 - The Olympics partnership13:08 - How important is creativity to deliver effectiveness16:35 - How to demonstrate the power of marketing internally18:10 - Why campaign consistency is so important for AB InBev21:25 - The most effective ad by AB InBev22:39 - Having 4 brands with Super Bowl ads24:53 - Stella Artois 2025 Super Bowl ad with David Beckham30:20 - Michelob Ultra at Super Bowl33:29 - Executing a campaign across platforms36:18 - The relationship with creative agencies40:07 - Marcel’s advice to CMOs

19 Helmi 202542min

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