Sex, driving and how to be a CMO - Marg Jobling, NatWest CMO
Uncensored CMO7 Kesä 2022

Sex, driving and how to be a CMO - Marg Jobling, NatWest CMO

Margaret Jobling is the Group Chief Marketing Officer at NatWest. Margaret has spent the majority of her marketing career in FMCG, before to joining the utilities sector in 2014, as Director of Marketing at British Gas. At the beginning of 2016 she moved into a CMO role at Centrica, transforming the firm’s marketing capabilities across all regions. Then in 2020, joining NatWest as CMO.


In September 2020, Margaret was announced as one of Marketing Week’s Top 100 Most Effective Marketers for her work at Centrica.


What we covered in this episode:

  • How Marg went from laser chemistry to marketing
  • Blagging her way through her first job in marketing
  • Capturing an emotional response in a rational way
  • How to look smart giving creative feedback to an agency
  • The ABC of assessing a piece of creative
  • Why marketers face a much more complex context today
  • How marketing is like sex and driving
  • Using the language of business in the Board room
  • Why marketers should focus on customers and commercials first
  • The two hats every CMO wears
  • Creating a culture where people can test and learn
  • Inverting the pyramid and supporting the marketing team
  • Why the store manager is king
  • The power of showcasing what has gone wrong
  • Marg’s hidden showreel of what went wrong
  • Jon’s best training talking about his biggest failures
  • Why Marg wouldn’t go back to fast moving consumer goods
  • The importance of a consistent customer experience
  • How service sector and FMCG differ
  • Defining what marketing is
  • The inspiration behind ‘tomorrow starts today’
  • Why procrastination is the largest barrier to your success
  • What NatWest is doing to protect the climate
  • How banks can finance a greener economy
  • Which technology we should be paying attention to
  • Why not even the tech giants know what the future holds
  • If it saves time, money or effort it will work
  • What being in the Top 100 CMO charts does for Marg
  • Leaving the world in a better state than we found it

Jaksot(232)

David Droga on fearless creativity, founding Droga5 and becoming CEO of Accenture Song

David Droga on fearless creativity, founding Droga5 and becoming CEO of Accenture Song

Today I'm speaking with one of the most awarded creatives on the planet, David Droga, founder of iconic agency Droga5, and now CEO of Accenture Song, one of the largest creative groups in the world. Described by David himself as "therapy", this conversation spans topics from his start as life as a copywriter, how he created some of the most creative work on the planet and what it's like to transition from a creative to a CEO.00:00 - Intro01:58 - How David Droga got into advertising07:36 - Working at Saatchi and Saatchi Singapore12:19 - Pushing boundaries and making yourself uncomfortable14:29 - Moving to Saatchi London20:32 - Why David Droga started Droga525:55 - Droga5’s first campaign for Marc Ecko31:23 - The first idea Droga5 presented: GE Olympics Campaign38:30 - Droga’s Unicef campaign43:25 - Droga’s Newcastle Brown Ale work46:25 - Huggies Super Bowl Ad48:44 - The Coinbase QR Code Super Bowl ad52:22 - Characteristics of the best CMO’s Droga has worked with56:23 - What it’s like being CEO of Accenture Song

18 Syys 20241h 4min

Jon Evans Uncensored; what makes a great CMO and other lessons from 150 episodes with guest host Antonia Wade

Jon Evans Uncensored; what makes a great CMO and other lessons from 150 episodes with guest host Antonia Wade

In this episode, Antonia Wade, CMO of PwC, turns the tables and interviews our usual host, Jon Evans. From tax intern to marketing podcast host, we delve into Jon's journey through entrepreneurial endeavours at Britvic, through to being fired at Lucozade to finding a successful role in B2B at System1. We also discuss lessons Jon has learned from 150 podcast episodes with CMO's, agency creatives, founders and more.Timestamps00:00 - Intro00:43 - Jon’s journey from tax to marketing10:18 - Deciding if you’re more suited to corporate or entrepreneurial life12:35 - Why Jon got fired at Lucozade17:15 - Traits of a confident CMO18:35 - How do you go from tax to research?25:21 - Why Jon chose Richard Shotton as his first guest27:10 - Lesson’s we can take from COVID times30:20 - What makes a great CMO36:49 - Do emotional ads really work?39:44 - Favourite campaign that didn’t perform well with System141:19 - Is winning a Cannes Lion worth it or not?44:42 - How important is purpose in advertising?48:37 - Is AI the saviour of creativity?52:35 - What has Jon learned about leadership from Uncensored CMO guests?56:25 - Who would Jon love to have on the podcast?57:34 - Happy 50th Birthday Jon!

11 Syys 20241h 1min

Sir John Hegarty & Orlando Wood on the next creative revolution

Sir John Hegarty & Orlando Wood on the next creative revolution

Welcome to the 150th edition of the Uncensored CMO podcast. To celebrate, I'm joined by Orlando Wood, my colleague at System1 and author of Lemon and Look Out, with the legend that is Sir John Hegarty, iconic founder of BBH. Today we're talking about why they believe a creative revolution is necessary for the industry and why they are collaborating on a new course "Advertising Principles Explained" as the antidote.Timestamps00:00:00 - Intro00:02:22 - Have Oasis created the most effective ad of all time?00:16:13 - What can we learn from the history of advertising?00:22:43 - The advertising landscape when John started BBH00:28:04 - The next creative revolution - Advertising Principles Explained00:32:32 - The scientific evidence for emotional advertising00:38:38 - Who is doing the best, most effective advertising today?00:41:58 - BBH work with Lynx / Axe00:44:55 - Why we need more humour in advertising00:49:32 - Advice to CMOs for selling in this approach00:51:44 - When does Advertising Principles Explained launch?00:54:42 - Campaigns that didn’t go well for Sir John Hegarty00:57:11 - What role do planners have in the success of the creative00:57:33 - How did they sell in flat Eric to Levi’s00:58:34 - How to challenge clients to think differently00:59:13 - What emerging trends will shape the future of advertising01:00:05 - What skills will the CMO of the future need?01:02:58 - What trend needs breaking today?

4 Syys 20241h 6min

A Challenger Brand Workout with Gymbox Brand Director Rory McEntee

A Challenger Brand Workout with Gymbox Brand Director Rory McEntee

Regular listeners of the podcast will know how much I love challenger brands, and Gymbox are one of the best examples of a challenger brand really shaping up their industry. Rory McEntee is the Brand and Marketing Director for the challenger Gym brand, and is responsible for some of the most creative campaigns (which have often come along with a side helping of legal letters) that have really put Gymbox on the map.Timestamps00:00 - Intro00:45 - Rory’s marketing background02:27 - Rory’s time at Paddy Power08:18 - Why Rory joined Gymbox10:11 - The Gymbox founding story14:01 - Reframing how people see the gym16:05 - Using your constraints to your advantage25:15 - Using every touch point as media35:11 - Being obsessed with execution39:27 - Forgiveness not permission with your marketing46:43 - Dealing with taking risks48:56 - Why the Gymbox culture is so important53:44 - How does the business of a challenger gym work

28 Elo 202459min

Brand of the year CMO on Innovation, TED talks and what B2B can learn from B2C - Rebecca Hirst

Brand of the year CMO on Innovation, TED talks and what B2B can learn from B2C - Rebecca Hirst

Rebecca Hirst is the Chief Marketing Officer of EY UK, a TEDx Speaker and a winner of Campaign's 40 over 40. Before joining EY and making the switch to B2B, Rebecca was Marketing Director at Samsung and working on brands including Coca-Cola, Schweppes, Kellogg’s, Kleenex, Microsoft, IBM, United Airlines, Lufthansa and Star Alliance.Timestamps00:00 - Intro00:54 - Winning Campaign’s 40 over 4004:33 - Being a Ted Talk speaker08:01 - Rebecca’s time at Samsung13:08 - Why Jon loves being a challenger brand17:08 - Working at Coca Cola vs Pepsi23:00 - How Rebecca transitioned into a B2B role25:46 - The power of compounding32:03 - How is B2B marketing different to B2C?37:36 - How to influence change at a large organisation46:12 - How EY became UK’s strongest brand52:14 - Rebecca’s advice to young marketers

21 Elo 202456min

Characters, humour & disasters: how GEICO changed the insurance game

Characters, humour & disasters: how GEICO changed the insurance game

Michelle Moscone is the VP of Brand and Content at GEICO, one of the most famous insurance brands in the US. Michele's career has spanned from project management at some of the biggest agencies in the world to leading creative at an organisation where creativity is at its core. In this episode we talk about why humour is so important for advertising and why we're so afraid to use it.Timestamps00:00 - Intro01:08 - Michelle Moscone background and career08:18 - How Michelle landed at GEICO11:20 - Why are there so many characters in insurance?21:42 - When insurance goes wrong32:34 - Why humour is so important36:37 - Why are we afraid of humour?41:16 - GEICO’s greatest hits49:51 - How to get the best out of your agency55:43 - Michelle’s favourite GEICO campaigns

14 Elo 20241h 2min

The Mischief mindset behind the most creative agency in the US with Greg Hahn

The Mischief mindset behind the most creative agency in the US with Greg Hahn

Greg Hahn is the Co-founder and Chief Creative Officer of Mischief. One of the hottest agencies in the world doing work for the likes of Tinder, Tubi and Coors Light. Previous to Mischief, Greg was the CCO of BBDO NY. During that time BBDO was recognized as the most awarded agency in the world by the Gunn Report. It was also named Agency of the Year at The One Show, ADC and The Webbys multiple times.Timestamps00:00:00 - Intro00:01:10 - How did Greg Hahn get into the advertising industry?00:02:42 - 14 years at BBDO00:03:52 - Getting fired from BBDO00:06:24 - From being fired to creating Mischief00:11:08 - The extraordinary cost of being dull00:14:11 - Why do so many companies play it safe?00:16:36 - Winning a Grand Effie with Tubi00:19:29 - The Mischief mindset00:26:21 - The opposite of a good idea can also be a good idea00:26:59 - How can you use you disadvantage as your advantage?00:30:50 - How can you change the context and reframe things00:34:10 - What would you do if you weren’t afraid00:38:14 - How to make the best out of being fired00:49:24 - What Mischief believes in00:53:49 - How Mischief hires great people00:55:29 - How does Mischief stay sharp as they grow?00:56:29 - Choosing the right clients to work with00:58:55 - What’s next for Mischief?01:00:10 - Hardest part of growing and scaling Mischief01:03:27 - Advice for starting an agency from scratch

7 Elo 20241h 7min

How DoorDash built a $40 billion business in 10 years with Kofi Amoo Gottfried, CMO

How DoorDash built a $40 billion business in 10 years with Kofi Amoo Gottfried, CMO

Kofi Amoo-Gottfried is the CMO of DoorDash, the premier local commerce platform valued at over $40 billion and dominates over 65% of the market for restaurant delivery. In his role as CMO, he is responsible for driving growth and engagement across all three sides of the marketplace. Prior to DoorDash, Kofi was VP of Brand & Consumer Marketing at Facebook, having previously served as the company’s Head of Consumer Marketing for internet.org.Timestamps00:00 - Intro01:03 - What it’s like judging a Cannes lion02:34 - DoorDash Valentines Day Campaign04:54 - Kofi’s background08:56 - Starting an agency in Africa for Publicis13:41 - From agency to brand side15:13 - Kofi’s role at Facebook/Meta18:11 - From Facebook to DoorDash20:23 - DoorDash backstory28:10 - Navigating through COVID at DoorDash33:24 - How DoorDash prepared to IPO37:23 - How successful have DoorDash been post IPO?39:12 - How DoorDash stay on top of innovation44:41 - DoorDash’s Sesame Street Super Bowl ad48:40 - DoorDash’s most recent Super Bowl campaign54:00 - In house vs external agencies55:51 - The culture at DoorDash

31 Heinä 20241h

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