Feel free to ignore this podcast episode - Richard Shotton
Uncensored CMO29 Maalis 2023

Feel free to ignore this podcast episode - Richard Shotton

A return for podcast guest number 1, Richard Shotton, following the launch of his brand new book "The Illusion of Choice: 16½ psychological biases that influence what we buy".

"Every day, people make hundreds of choices.

Many of these are commercial: What shampoo to pick? How much to spend on a bottle of wine? Whether to renew a subscription?

These choices might appear to be freely made, but psychologists have shown that subtle changes in the way products are positioned, promoted and marketed can radically alter how customers behave.

The Illusion of Choice identifies the 16½ most important psychological biases that everyone in business needs to be aware of today – and shows how any business can take advantage of these to win customers, retain customers and sell more.

Richard Shotton, author of the acclaimed The Choice Factory, draws on academic research, previous ad campaigns and his own original field studies to create a fascinating and highly practical guide that focuses on the point where marketing meets the mind of the customer.

You’ll learn to take advantage of the peak end rule, the power of precision, the wisdom of wit – and much, much more."

What we covered in this episode:

  • Why the podcast 4.9 star rating is the best one
  • The meanest tweet Uncensored CMO ever had
  • Social proof gives you wings
  • Why the new book has 16 ½ chapters
  • Feel free to ignore this chapter in the book
  • Why biases affect professionals as well as consumers
  • The Russian tank effect and how AI can be misled
  • How AI design a better pair of Nike Trainers
  • Recency, primacy and the peak end rule
  • How behavioural science supports the laws of marketing
  • Jon ranks the biases
  • The Zuckerberg t-shirt principle (red sneaker effect)
  • Why breaking convention is associated with higher status
  • Always use concrete phrases not fluffy marketing nonsense
  • The more visual the phrase the easier to remember
  • Relatable stories beat cold hard statistics
  • Telling one persons story well is better than trying to represent a group
  • How well can experts predict a successful Super Bowl Ad
  • Experts are trained to see novelty rather than broad appeal
  • We are all rewarded based on sophistication and complexity rather than simplicity
  • How thicker paper led to more charity donations
  • Why marketer can’t predict how well their own advertising will do
  • Professional forecasters are no better at predicting than the average person
  • Why freedom of choice leads to much greater perceived value
  • Why we would rather suffer a loss if we now someone else has done better
  • Adverts aren’t trying to be funny anymore even though the funny ones work
  • Why making a joke would increase your tips
  • Making it easy is the best way to make someone do something
  • We radically underestimate the impact of removing friction
  • Removing friction beats customer benefits every time
  • How to frame your pricing so people buy your preferred product
  • What colonoscopies can tell us about the peak end rule
  • Why ads with a peak end perform better overall

Links

Jaksot(231)

Mark Ritson on the fall of Nike, KitKat’s perfect positioning and whether Liquid Death is more than just water in a can

Mark Ritson on the fall of Nike, KitKat’s perfect positioning and whether Liquid Death is more than just water in a can

Mark Ritson is back on the podcast for a review of the most read stories this year. We debate if Liquid Death is more than just water in a can, why Nike’s focus on DTC was a mistake and what we can all learn from KitKat’s perfect positioning. Recorded in a pub in London, expect some uncensored opinions from everyone’s favourite marketing professor.00:00 - Start05:40 - Mark #5: Brand purpose doesn’t need a commercial excuse14:13 - Jon #5: Liquid death article21:15 - Mark #4: There's no such thing as performance branding25:47 - Jon #4: Nike Winning isn’t for everybody29:07 - Mark #3: KitKat's perfect positioning34:33 - Jon #3: Compounding interest, relationships and creativity39:55 - Mark #2: Why Liquid Death are running into trouble45:42 - Jon #2: Outrage is the new s*x in marketing48:32 - Ritson #1: Nike’s biggest mistake52:44 - Jon #1: Airbnb’s focus on brand

13 Marras 202455min

The brands trying to change the world - Chris Baker, Serious Tissues & Change Please

The brands trying to change the world - Chris Baker, Serious Tissues & Change Please

Chris Baker is an award-winning advertising and social change strategist turned entrepreneur. He is the Founder & CEO of Serious Tissues, a toilet roll brand that fights climate change and deforestation by planting trees with every sale. Over 1.2m trees have been planted in just three years. He is also the Co-Founder of Change Please, a coffee brand that has helped hundreds of homeless people off the streets by training them as baristas, and is available in 23 countries. Change Please was named the World’s Leading Social Enterprise in 2018 and in Marketing Week’s 100 Most Disruptive Brands in the World. He has spent 20 years working on the world’s biggest brands including Unilever, Pepsico, Boots, Sky and Alpro whilst winning over 100 strategic and creative awards along the way.Find out more about Chris' book, Obsolete, here:https://www.bloomsbury.com/uk/obsolete-9781399416658/00:00 - Intro02:09 - The premise of his book04:27 - Why Chris called the book Obsolete06:41 - Making positive change with small businesses18:32 - Being inspired by change brands21:53 - How to win against established brands27:03 - The advantages of purpose29:31 - How Chris started Change Please32:48 - Measuring the impact of Change Please36:28 - How change brands can be distinctive40:14 - Why Tony’s Chocolonely are making an impact42:06 - Putting change ahead of profits47:06 - Applying a change mindset to other industries49:37 - Making an impact commercially and with purpose52:55 - How Serious Tissues started55:53 - The power of partnerships57:49 - Chris’ biggest takeaway from writing Obsolete

6 Marras 20241h 4min

Social media masterclass in community and influencer marketing with Elfried Samba (ex Gymshark)

Social media masterclass in community and influencer marketing with Elfried Samba (ex Gymshark)

Elfried Samba is CEO of Butterfly 3ffect. Samba immigrated from D.R. Congo to the UK at age 14 before rising to prominence in the Social media space through his work at global fitness brand, Gymshark.Timestamps00:00:00 - Intro00:00:52 - Why Elfried Samba wears a hat00:03:49 - Elfried’s dissertation on social media00:10:23 - The skills most in demand in 202400:12:36 - Elfried’s early work at Gymshark00:21:11 - The challenges of scaling up00:26:23 - Elfried’s approach to personal growth00:36:01 - How Elfried approaches finding talented people00:41:59 - Why Elfried left Gymshark00:49:26 - Scaling through influencers and community01:00:52 - Power of personal brands

23 Loka 20241h 12min

Mark Ritson reviews the highest scoring beer ads of all time (down the pub)

Mark Ritson reviews the highest scoring beer ads of all time (down the pub)

Mark Ritson is back and has convinced me to record in a pub, talking about the top 10 beer ads of all time (while drinking beer) - what could go wrong? We break down some classic ads from Heineken & Stella, Super Bowl hits from Michelob & Sam Adams and round off drinking Britain's favourite pint.Timestamps00:00 - Intro00:27 - The idea for the beer podcast04:16 - Ad 10: Budweiser08:24 - Ad 9: Budweiser10:43 - Ad 8: Heineken13:56 - Ad 7: Stella Artois18:30 - Ad 6: Corona21:46 - Ad 5: Michelob Ultra25:17 - Ad 4: Carlsberg29:10 - Ad 3: Sam Adams36:36 - Ad 2: Guinness46:05 - Ad 1: HeinekenTop 10 Ranking (with System1 Test Your Ad Report)HEINEKEN DANIEL CRAIG VS JAMES BOND (5.6)GUINNESS IN THIS TOGETHER (5.3)BOSTON BEER SAM ADAMS YOUR COUSIN FROM BOSTON (4.9)CARLSBERG THE SEAL (4.9)MICHELOB ULTRA MESSI SUPERBOWL AD (4.8)CORONA TINY UMBRELLAS (4.8)STELLA ARTOIS REASSURINGLY EXPENSIVE (4.6)HEINEKEN WATER IN MAJORCA (4.5)BUDWEISER WHASSUP (4.3)BUDWEISER OLD SCHOOL DELIVERY (4.2)

16 Loka 202456min

Building Britain's Most Iconic Brands - Kerris Bright (BBC)

Building Britain's Most Iconic Brands - Kerris Bright (BBC)

Kerris Bright is the Chief Customer Officer at the BBC. She was previously Chief Marketing Officer at Virgin Media.She is a highly experienced leader, bringing a customer-centred, data driven approach to setting marketing strategy and executing with creative flair. Before Virgin, she held senior marketing positions at British Airways, ICI Paints and Unilever. While at British Airways, she spearheaded the development of ‘To Fly: To Serve’, a new purpose for the organisation and a multi-platform campaign and at ICI Paints she transformed the company from a ‘multi-local’ to global brand building organisation. After gaining a PhD in molecular neuroscience from the University of Sussex, she began her career in marketing as a graduate trainee at Unilever.Timestamps00:00:00 - Intro00:00:26 - Why Kerris has a PHD in molecular neuroscience00:04:04 - Getting marketing training at Unilever00:09:56 - From Unilever to joining Dulux in crisis00:18:33 - How marketers can work closely with commercial teams00:22:12 - Purpose led campaigns00:31:36 - Lessons from Kerris’ time in Private Equity00:42:06 - From British Airways to Virgin00:48:42 - Kerris’ role at the BBC00:58:32 - The power of the BBC’s editorial independence01:01:05 - Marketing the BBC01:05:20 - How the BBC makes engaging content01:08:13 - Kerris’ advice to aspiring marketers

9 Loka 20241h 11min

How the NFL harnesses the power of emotion to drive record audiences - Tim Ellis & Glenn Cole

How the NFL harnesses the power of emotion to drive record audiences - Tim Ellis & Glenn Cole

The NFL is one of the biggest sporting entities in the world and it's reaching the biggest audiences it ever has. So in this episode, I'm joined by their CMO Tim Ellis, and Glenn Cole, co-founder of 72andSunny, their agency partner. We talk about the secrets behind a successful 7 year agency-client relationship, how to consistently make groundbreaking, emotional work, and what it takes to create a leading Super Bowl campaign.Timestamps00:00 - Intro00:43 - Tim Ellis career journey01:51 - How Tim met Glenn from 72andSunny04:20 - Secret to a successful client agency relationship08:21 - The compounding effect of a long term agency relationship11:51 - Helmets off strategy15:09 - You can’t make this stuff up campaign17:40 - This is Football Country campaign24:41 - Growing the audience for the NFL27:22 - The Taylor Swift effect34:32 - The growth of flag Football39:30 - Growing the sport internationally42:35 - How to make a great Super Bowl ad49:07 - The power of emotion in advertising

2 Loka 202453min

An innovation masterclass; how Mauro Porcini created a culture of innovation at Pepsi

An innovation masterclass; how Mauro Porcini created a culture of innovation at Pepsi

In this episode, we're talking about one of my favourite subjects; innovation. And who better to talk about it with than Mauro Porcini, who's the Chief Design Officer at PepsiCo, who is also the author of “The Human Side of Innovation”. We talk about what it takes to make innovation that succeeds, and importantly, what characteristics of people can make innovation that works, (and he really knows, because if you've read the book, there are 24 characteristics that he talks about that are essential). Timestamps00:00 - Intro00:56 - The office of Pepsi’s Chief Design Officer02:56 - How Mauro got into design07:01 - Why you need to focus on people when innovating16:29 - Why so many innovations fail23:17 - Hiring the right people to foster innovation25:42 - Key characteristics of successful innovators33:50 - How to inspire kindness, optimism and curiosity40:27 - Finding the balance in character traits47:58 - The ideal recipe for innovation51:26 - How to cultivate happiness at work55:10 - Fighting the dictatorship of normal57:00 - Pepsi Rebrand

25 Syys 20241h

David Droga on fearless creativity, founding Droga5 and becoming CEO of Accenture Song

David Droga on fearless creativity, founding Droga5 and becoming CEO of Accenture Song

Today I'm speaking with one of the most awarded creatives on the planet, David Droga, founder of iconic agency Droga5, and now CEO of Accenture Song, one of the largest creative groups in the world. Described by David himself as "therapy", this conversation spans topics from his start as life as a copywriter, how he created some of the most creative work on the planet and what it's like to transition from a creative to a CEO.00:00 - Intro01:58 - How David Droga got into advertising07:36 - Working at Saatchi and Saatchi Singapore12:19 - Pushing boundaries and making yourself uncomfortable14:29 - Moving to Saatchi London20:32 - Why David Droga started Droga525:55 - Droga5’s first campaign for Marc Ecko31:23 - The first idea Droga5 presented: GE Olympics Campaign38:30 - Droga’s Unicef campaign43:25 - Droga’s Newcastle Brown Ale work46:25 - Huggies Super Bowl Ad48:44 - The Coinbase QR Code Super Bowl ad52:22 - Characteristics of the best CMO’s Droga has worked with56:23 - What it’s like being CEO of Accenture Song

18 Syys 20241h 4min

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