Ep 145: Why We Shouldn't Overdesign Employee Experiences

Ep 145: Why We Shouldn't Overdesign Employee Experiences

Georgia Collins is the Senior Managing Director and Co-Leader of the Workplace Strategy Practice at CBRE. CBRE is a Global commercial real estate company that ‘helps clients identify opportunities to reduce and/or reallocate their costs, more effectively manage their resources, improve employee engagement and make decisions faster’. With specific responsibility for research and development, Collins’ focus is on enhancing and expanding their service offerings so that clients can better understand, and more effectively deliver, environments and services that improve employee effectiveness and act as competitive differentiators in the war for talent.

Collins has more than 15 years of experience in the field of workplace consulting. A recognized leader in the industry, Collins’ project experience spans a wide range of markets and industries.

Prior to joining CBRE, Collins led strategic business consultancy DEGW’s North American practice where she led significant engagements for companies like Autodesk, Cisco, eBay and Microsoft. Prior to DEGW, Collins worked as an urban planner for Sasaki Associates.

Change management considers how to create workplaces that inspire and allow people to work at their best. When opening a new office, CBRE uses 80% of standard resources – market stand-up desks, for example. The other 20% are designed to be specific to that particular office. The time spent defining what makes each location special is an important part of the change. So offices in Hawaii look and function differently than those in Chicago.

Three steps in the process to successful design is thought of as a pyramid, with the base as the foundation, the middle, relational and finally the top of the pyramid is transformational. Specifically,

  1. Foundational – what are the things that people need to do their job? (i.e., fast internet or parking)
  2. Relational – how do you enable people to build their internal networks? (collaboration areas, break rooms, etc.)
  3. Transformational or differentiating – what makes this particular organization special?

Collins’ advice for corporations is threefold. First, consider how to strip out the friction in work. Second, think about how to elevate the work experience. And third, intentionally don’t ‘plan’ everything

What you will learn in this episode:

  • What Workplace360 is
  • Why CBRE decided to make some changes and how they figured out what changes to make
  • How to get people that are reluctant to embrace change to come along
  • What is ‘life admin’ or ‘work admin’ and how it might work for your office
  • Personalization in an open office – is it possible or necessary?

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Ep. 12:The Alliance

Ep. 12:The Alliance

Chris Yeh is one of the smartest people I've met and someone that I have known for several years. He just co-authored a book with Linkedin founder Reid Hoffman called The Alliance, about how to manage talent in a networked world. In this episode Chris and I talk about how many of the concepts in his book including what the alliance framework is, how it can be applied, the employment "tours of duty," and what the future of talent managment looks like.    (Music by Ronald Jenkees)

10 Marras 20141h 3min

Ep. 11: Independent Workers and the Freelancer Economy

Ep. 11: Independent Workers and the Freelancer Economy

This week we are talking about independent workers and freelancer economy which is a critical topic around the future of work. My guest this week is Gene Zaino who is the president and CEO of MPO Partners which provides support for these types of self-employed workers. In this episode we look at things such as the current state of the independent workforce, the future of employement, government rules and regulations, and the impact of the freelancer economy on how we work.   (Music by Ronald Jenkees)

5 Marras 20141h 7min

Ep. 10: How AirBnB Creates Amazing Workspaces

Ep. 10: How AirBnB Creates Amazing Workspaces

My guest this week is Aaron Taylor Harve who is the environments design lead at Air BnB. We explore the impact that workspaces have on engagement and culture and how Aaron and AirBnB go about creating amazing workspaces for employees. Aaron also gives vauable advice for employees and organizations looking to utilize their physical space to improve how employees work and how they feel about where they work.   (Music by Ronald Jenkees)

30 Loka 20141h 12min

Ep. 9: The Motley Fool

Ep. 9: The Motley Fool

What makes a company a great place to work? To learn how The Motley Fool became the #1 company in America to work for I spoke with their chief collaboration officer Todd Etter. We look at everything from their core values to their actual workplace setup. Enjoy!   (Music by Ronald Jenkees)

23 Loka 20141h 1min

Ep. 8: How The Collaborative Economy is Changing Everything

Ep. 8: How The Collaborative Economy is Changing Everything

You may have heard of the sharing or collaborative economy where consumers are getting what they want from each other isntead of through corporations. But what is driving this new model, how does it impact businesses, and what does the future of the sharing economy look like? These are some of the questions we explore with my guest this week, Jeremiah Owyang, the founder of Crowd Companies.   (Music by Ronald Jenkees)

15 Loka 201448min

Ep. 7: Privacy and Security

Ep. 7: Privacy and Security

This week I explore privacy and security and whether or not these things exist in today's digital world. My guest is Raj Samani, a CTO with McAfeee and Internet Security Advisor to the EURPOL Cybercrime Centre. We talk about everything from cloud computing the value of personal data and information. This is a must listen for anyone that is thinking about their personal or business privacy and security. I do my very best to get Raj to admit that privacy and security are completely and utterly dead, enjoy!   (Music by Ronald Jenkees)

8 Loka 201454min

Ep. 6: Badges and Education

Ep. 6: Badges and Education

In episode 6 I speak with Jade Forester who helps run marketing and community for the Open Badge Alliance. Education today is broken and the value of traditional institutions is declining especially as the popularity of open courses such as Udemy and Coursera continues to increase. One solution to this might be open badges which are designed to represent you and your skills more accurately. In this episode Jade shares her insight around the problems with today's modern education system and how open badges can very well be the future of education.    (Music by Ronald Jenkees)

1 Loka 201454min

Ep. 5: Recruiting 2.0

Ep. 5: Recruiting 2.0

Guy Halfteck, the CEO of Knack, joins me to explore how games and big data are impacting the way we attract and manage talent within organizations. This is currently a huge problem within many organizations around the world as over 70% of companies site "capability" gaps as one of their top five challenges. Can games and big data be the solution? Find out!     (Music by Ronald Jenkees)

24 Syys 201453min

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