(Part 1/2) FullStory Digital Analytics: Getting Insights into Customer's Experience of your Products
Software Development, Finance and AI24 Tammi 2024

(Part 1/2) FullStory Digital Analytics: Getting Insights into Customer's Experience of your Products

This podcast episode explores digital analytics tools, with a focus on FullStory. The host provides an overview of digital analytics and its importance in understanding user behavior and improving online marketing strategies. The features and configuration of FullStory are discussed, including the ability to analyze user activity, track frustrated sessions and rage clicks, and use UTM campaigns for tracking. The episode also touches on the use of DataDog for digital analytics and highlights the various aspects that can be analyzed, such as session length, user behavior, and conversion rates. The episode concludes with the importance of using digital analytics to improve business performance.

Takeaways

  • Digital analytics tools help gather, analyze, and interpret data from digital sources to understand user behavior and improve online marketing strategies.
  • FullStory is a digital analytics tool that provides detailed insights into customer behavior, allowing for optimization of webpages, marketing campaigns, and online initiatives.
  • Features of FullStory include analyzing user activity, tracking frustrated sessions and rage clicks, and using UTM campaigns for tracking.
  • Session length and active time are important metrics to consider for user engagement and scalability.
  • Frustrated sessions and rage clicks can provide insights into user experience issues and areas for improvement.
  • UTM campaigns and sources can be used to track and analyze the performance of digital marketing campaigns.
  • DataDog is another tool that can be used for digital analytics and offers features for monitoring and observability.
  • Digital analytics can be customized to analyze different aspects such as user behavior, page performance, and conversion rates.
  • Using digital analytics can help businesses improve their online presence, understand user needs, and make data-driven decisions for growth and optimization.

Chapters

00:00 Introduction and Context

01:27 Overview of Digital Analytics Tools

03:49 Exploring FullStory

07:14 Configuring FullStory

09:40 Analyzing User Activity in FullStory

13:13 Additional Features of FullStory

19:00 Importance of Session Length and Active Time

20:04 Optimizing User Experience and Scalability

21:45 Frustrated Sessions and Rage Clicks

22:33 Understanding Frustrated Sessions and Rage Clicks

23:37 UTM Campaigns and Sources

26:34 Using UTM Codes for Tracking

28:38 Customizing Analysis Parameters

29:42 Exploring DataDog for Digital Analytics

31:56 Analyzing Different Aspects of Digital Analytics

38:00 Using Digital Analytics to Improve Business

39:16 Conclusion

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