EPISODE 34: ARENA LIVE - THE FUTURE OF WORK
Increasing automation in our workplaces, demographic shifts and a customer-based economy are drastically changing the way we work. In order for people to keep up we will need a very different set of s...
26 Kesä 20191h 11min
EPISODE 33: Award winner - Tesco Bank & Modern Human
Tesco Bank and Modern human won the ‘best in private sector’ service design award for their project Phoenix. We spoke with Amjid Rasool, head of service design at Tesco Bank and Paul-Jervis Heath from...
3 Touko 201952min
EPISODE 32: Award winner - Fjord & the West Midland Police
Fjord en West Midland Police won the award best in public sector for their project ‘Developing a police force’s digital experience for citizens’. We spoke with Giulio Fagiolini, who is visual design a...
18 Maalis 201942min
EPISODE 31: Award winner public sector - Innovationguiden
Innovationsguiden won the Professional Non-Profit/Public Sector award. Innovationguiden is an ongoing project that aims to support and reinvigorate the Swedish public sector in collaboration with citi...
12 Helmi 201937min
EPISODE 30: Transforming Cork County Council with Julianne Coughlan
Cork County Council is the second largest local authority in Ireland. They offer over 600 services to the civilians of Cork. This means they have an all-time challenge to deliver the best possible ser...
22 Tammi 201939min
EPISODE 29: ARENA LIVE - HUMAN CENTRED ORGANISATIONS
As we shifted from a product-based economy into a service-based economy, customers are more and more pampered with good services. To be successful, companies more than ever need to offer services that...
20 Joulu 201826min
EPISODE 28: DESIGNING TO DELIVER - A CONFERENCE RECAP
We went to the Service Design Global Conference in Dublin where we attended lots of inspiring talks and hands-on workshops. Again, it was a truly amazing edition! It’s surprising how this conference m...
29 Marras 201857min
EPISODE 27: MARC STICKDORN - TOOLS AND WAYS ON HOW TO IMPLEMENT SERVICE DESIGN IN LARGE ORGANISATIONS
Marc Stickdorn is a well-known person in the Service Design world. That’s understandable for many reasons! He is one of the writers on the ‘Service Design Thinking’ and the ‘Service Design doing’ boo...
20 Elo 201850min
