An Opportunity for Transforming Legacy Systems, Service Delivery and UX at the Magistrates' Court of Victoria - Richard Hodge - Episode 106

An Opportunity for Transforming Legacy Systems, Service Delivery and UX at the Magistrates' Court of Victoria - Richard Hodge - Episode 106

Courts have not historically been innovators of the public service, however COVID became impetus to forgo legacy paper-based records in favor of digitised data governance. Hear from Richard Hodge, the Director of Innovation and Service Experience at the Magistrates Court of Victoria, on how this transformation has affected both performance and service levels. From catering to a diverse range of legal services to meeting the complex justice-related needs of Melbourne's culturally rich meltingpot, this is a case study in designing an authentically accessible, inclusive and equitable, human-centered user-experience for public servicing.

Richard Hodge, Director, Innovation & Service Experience, Magistrates' Court of Victoria

For more great insights head to www.PublicSectorNetwork.co

Jaksot(100)

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The Future of the Digital Identity - Office of the Australian Information Commissioner - Carly Kind - Episode 100

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In recent research conducted by the Office of Australian Information Commissioner (OAIC), 89% of Australians wanted Government to pass more legislation that protects their personal information. In thi...

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The Road to AI Adoption - UK Cabinet Office - Mike Hill - Episode 98

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In an era fuelled by the promise of AI, the UK public sector stands at the cusp of transformation. Embracing the hype surrounding AI, government leaders navigate the delicate balance between innovatio...

20 Touko 202416min

Accelerating the Adoption of Modern Data Tools Across California - California Office of Data Innovation - Kimberly Hicks  and Jason Lally - Episode 97

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The Office of Data and Innovation (ODI) in California is spearheading initiatives to enhance data usability and democratization. Through accelerators like the Data Science Accelerator and Modern Data...

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Partnerships for Prevention: Accelerating Cyber Sec with Collaboration - Victorian Government - David Latina - Episode 96

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From Big Bang Innovation to Every Day Creativity - Canadian Digital Service - Daphnée Nostrome - Episode 95

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To Tackle or Shackle? Getting Your Organisation AI Ready - Australian Taxation Office - Michael Rowell - Episode 94

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