the hidden value in your contact center and how to listen at scale with Authenticx's Amy Brown

the hidden value in your contact center and how to listen at scale with Authenticx's Amy Brown

Authenticx CEO and Founder, Amy Brown, discusses the power of listening at scale in the contact center industry. She shares her personal experiences and how they shaped her understanding of the importance of listening to patients and customers.

Brown emphasizes the need for organizations to listen to the authentic voice of the customer in order to drive positive healthcare outcomes. She also highlights the barriers to effectively utilizing conversational data and the ethical considerations of AI technology.

Brown provides insights into how Authenticx's platform helps organizations unlock valuable insights and drive innovation through listening. She concludes by offering three key questions that organizations should ask when evaluating suppliers of systems for listening at scale.

Amy Bown

Authenticx

Authenticx's Eddy Effect

how to listen – the most comprehensive book about listening in the workplace – visual edition – print & digital version

how to listen - visual edition - the back story

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Jaksot(159)

Listening Masterclass - how to listen to what emerges in between - Part III of III

Listening Masterclass - how to listen to what emerges in between - Part III of III

Claire Pedrick, Shaney Crawford and Oscar Trimboli explore the nuances and dynamics of workplace listening, including the importance of presence, flexibility, and curiosity. Key insights include: Li...

18 Joulu 202449min

Listening Masterclass - how to listen to what emerges in between - Part II of III

Listening Masterclass - how to listen to what emerges in between - Part II of III

In the previous episode 127, Claire Pedrick and I discussed listening through many dimensions, including the role of pause and silence, the influence of the backstory and its impact on workplace chang...

13 Joulu 202453min

Listening Masterclass - how to listen to what emerges in between - Part I of III

Listening Masterclass - how to listen to what emerges in between - Part I of III

What emerges in between? This episode is an 'experiment' between Claire Pedrick and Oscar Trimboli as a result of an introduction by Shaney Crawford from Japan. They explore the role of second languag...

12 Joulu 202448min

how to effectively listen when you debate at work

how to effectively listen when you debate at work

This episode delves into the critical role of listening, particularly in the context of debates and the competitive advantage provided to participants. Sasan Kisravi explains the significance of prepa...

13 Elo 202440min

the significant consequences when you can decode non-verbal cues

the significant consequences when you can decode non-verbal cues

The importance of listening at Level II, which is three-dimensional hear, see, and sense  Noticing nonverbal cues and their congruence with their words is a vital skill toward becoming a deeper list...

11 Heinä 202421min

What can you learn from over 33,519 workplace listeners?

What can you learn from over 33,519 workplace listeners?

Insights from 33,519 people about what gets in their way of listening and practical tips about what will imrpove your listening. An update on the fourth generation www.listeningquiz.com including; ...

17 Kesä 202432min

the hidden clues when you listen well in low trust group meetings

the hidden clues when you listen well in low trust group meetings

This episode of Deep Listening Impact Beyond Words explores the art of listening in diplomatic cross-cultural meetings, drawing insights from British Foreign Secretary James Cleverly's discussion with...

14 Helmi 202416min

adaptive workplace listening and why its different from active listening

adaptive workplace listening and why its different from active listening

Nicole Lowenbraun and Maegan Stephens, authors of the book "Adaptive Listening: How to Cultivate Trust and Traction at Work," explain the impact of adapting your listening in the a corporate workplace...

30 Tammi 202439min

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