Bridging Gaps Between Technicians and Owners for Better Communication with Andrew Fischer, Part 2
Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff Compton wraps up his time with Andrew Fischer. They discuss the challenges and opportunities within the automotive repair industry. Jeff acknowledges the importance of technicians advocating for better career opportunities while Andrew emphasizes the need for shops to provide value through training and honest conversations with clients. They'll also talk about the significance of positive mentorship, with both Jeff and Andrew reflecting on their personal experiences and the impact of good guides in shaping careers. 00:00 Montgomery Gentry song, tattoos, scars, conversation.04:16 Jeff and his sons became family to me.08:44 Met S2 and S3, got job offer.11:59 Super dad cape emerges during son's depression.12:57 Instructors impact lives and change futures.16:48 Struggling with mentors, finding humor in adversity.19:54 Encouraging self-learning and independence as a mentor.23:53 Fighting misinformation in industry is crucial.27:46 Learning from bad experiences shapes future actions.31:13 Fostering dialogue to improve understanding and implementation.33:54 Struggle with money and chaos requires better leadership.37:12 Increased focus on self-worth and value.38:45 Realizing high repair costs impacts competitive pricing.44:40 Frustration over misdiagnosis and wasted money.47:23 Honesty, retainer fees, and training are crucial for shops.51:14 No fuel leak, just running rich, peace.53:06 Personal growth, evolving, industry shift, positive mindset.57:31 Challenges of communication and understanding in tech.58:15 Tech, not owner, avoids bias, an important perspective. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232
25 Kesä 20241h 2min
Mentorship, Accountability, and Personal Growth with Andrew Fischer, Part 1
Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HEREToday Andrew Fischer shares what shaped his career path, including family health issues and rebellious teenage years. Jeff and Andrew discuss coping mechanisms and how important accountability is in overcoming personal struggles. Andrew also highlights his journey from feeling burnt out at a GM dealership to finding renewed motivation at the Super Saturday event, emphasizing the value of mentorship and networking in the industry.06:31 Passionate about cars and skilled with machines.07:45 Teenage trouble moved back with Grandpa.10:34 Employers acknowledge both brilliance and mistakes.14:43 Sometimes I overthink and make mistakes.19:43 Learning transmissions, inspired by Brandon Stackler.20:25 Attending event in Chicago after career burnout.24:12 New teacher feels pressure, not at fault.26:56 Struggled with teens, and job loss during the pandemic.30:25 Learning to support without being consumed emotionally.34:15 Overcoming past, proud, grateful for friendships.36:57 Prefers solitude but values accountability and support.41:17 Jaded Mechanic podcast: part two next week Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232
18 Kesä 202442min
Expert Advice for Technicians on Business, Tools, and Personal Life Balance with David Carrol, Part 2
In this episode, Jeff Compton continues his discussion with David Carrol, diving into the pressures faced by automotive technicians to obsess over their work. David emphasizes the unrealistic expectation for technicians to diagnose issues perfectly every time, advocating instead for a healthy work-life balance. Additionally, they discuss the frustrations of transitioning traditional family businesses to newer, more efficient methods, drawing on David's own experiences with the challenges and successes of implementing change. 00:00 Adversity led to strategic business improvements.06:20 Offered advice based on shared experiences.12:48 Discussion about vehicle inspection and maintenance issues.19:36 Over-promised, struggling to guide and mentor.23:32 Balancing work and family life is challenging.26:41 Challenges of being a diagnostic technician.32:02 Despite challenges, achieved great success but then slowed.37:56 Leaving allowed strong finish, seeking motivated helper.43:30 Struggling to find qualified workers with tools.48:02 Start with basic tools, and build your own.56:30 Need money to solve technician shortage problems.59:33 Thank you for your valuable time and insights.
11 Kesä 20241h 2min
David Carrol on Transparency, Diagnostic Fees, and Building Customer Relationships in Auto Repair, Part 1
Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREJeff Compton and David Carrol discuss Ford's improvements in labor coverage for warranty claims and highlight the necessity of diagnostic fees for maintaining a transparent and sustainable business. Jeff emphasizes the importance of using proper parts and dealing with the frustrations of balancing cost and quality for customers. They also stress the value of honesty and transparency in the diagnostic process, ensuring customers understand and are comfortable with the services provided. 00:00 Reluctant to pay for professional service.03:29 Small family-owned shop in La Plata, Maryland.07:48 Confusion about expensive car repairs and popularity.09:37 Relies on Brian Pollock for diesel expertise.14:55 Maintaining customer satisfaction and upholding reputation.17:52 Customers value smooth, professional, and transparent service.19:41 Documentation is crucial for demonstrating repair value to customers.22:30 Learning to build value for services provided.27:32 Disagreement over customer billing and inspection process.28:46 Honesty about diagnostic fees leads to success.33:00 Considering fixing the truck again without customer interaction.36:32 Reluctant about paying for professional services.40:03 A Friend helped me get a job at a dealership.41:38 Frustration over flat rate and pay bump.45:31 An Overwhelming work schedule led to a self-employment decision.47:27 Striving for quality, led to overwork and burnout.52:16 Watch how I post in online forums.55:51 Job offer negotiation with flexible work schedule.57:44 Follow successful techs and start your own. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232
4 Kesä 20241h
The New Era of Automotive Diagnostics with Codey Taggart, Part 2
Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff Compton and Codey Taggart wrap up their conversation. Codey shares his journey from mobile car repairs to opening his own shop. Codey emphasizes the importance of having competent diagnostic technicians to maintain a shop's reputation and success. Jeff and Codey discuss the need to portray automotive technicians as clean-cut professionals and address the challenges posed by non-technical individuals in leadership roles. 00:00 Being let go for speaking up at work.06:21 Technicians should demand respect and professionalism.08:01 Frustrations with the workload, diag issues, and tasks.12:49 Diagnostic tech is crucial for the shop's reputation.17:00 Exciting work in electronics needs broader visibility.18:05 Uncertain if I shared the video and the importance of the image.22:29 Worked on mobile mechanics out of necessity.27:06 Profitable repairs on caravan airbag and evap.28:32 Trucking industry boss known for electrical expertise.32:03 The Service writer questioned my diagnosis, leading to conflict.36:33 Frustration with lack of opportunities for technicians.39:07 New owners discovering valuable information and support.44:24 Please share, subscribe, and join us weekly. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232
28 Touko 202445min
Mechanic Retention and Industry Struggles with Codey Taggart, Part 1
In this episode, Jeff Compton is joined by Codey Taggart, who sheds light on the challenges within the automotive repair industry. Codey discusses the impact of mechanics' attitudes on job satisfaction and retention in shops. He shares his observations on seasoned mechanics feeling stuck due to limited options and the negative influence of cost-cutting measures by management.00:00 Trying to fix things in the old building.07:13 Avoid discounting problems by considering family connections.10:35 Ensure you're paid for work unrelated to you.19:40 Multiple repairs, issues with wiring and identification.23:17 Cost cutting leads to lazy, chaotic work.28:10 Adapt to best processes, create efficiency.33:38 Nissan and Ford stores combine, diluting talent.37:44 Frustration with leadership and long-term employees.43:29 Focusing on real stories instead of distractions.51:44 Need to hire for efficient automotive shop.57:21 Unable to move due to the housing market.58:58 Issues scheduling installation of a second-floor lift.01:04:23 Prioritize facility improvements to retain technicians effectively.01:10:23 Loyalty in automotive shops despite poor conditions.
21 Touko 20241h 12min
Navigating Complex Car Issues and Customer Expectations with Chris Higgins, Part 2
Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREIn this episode of The Jaded Mechanic Podcast, Jeff Compton brings back Chris Higgins for part 2 of their conversation! Chris shares his experience transitioning from dealership to independent mechanic work, highlighting both the challenges he faced and what he learned because of them. Jeff emphasizes the importance of ethical practices and customer communication, drawing from personal stories and industry standards. 00:00 Check engine light triggers StabiliTrak light.04:24 Complex technology in automobiles can be misunderstood.08:18 Acknowledging customer complaints and taking necessary action.10:07 Learning through trial and error in automotive.13:46 Dealing with ego in the car repair process.19:47 Modern cars require proficient knowledge of fundamentals.22:49 Warning against risking damage when replacing parts.25:53 Transitioning into independent work, gaining confidence, learning.27:45 Passion for work and continuous self-improvement.30:46 Striving for excellence, overcoming fear, earning trust.33:50 Conflict in work presentation, stress, and apologies.38:35 Man recounts shady car deal leading to repair.40:19 Replacing transmission components, discussing burnt fluid concerns.42:39 Challenges of selling and trading newly bought items.48:21 Challenges with mental health and work relationships.49:48 COVID fallout: mental health, suicide, marriage casualty.53:53 Please like, comment, share, and subscribe. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232
14 Touko 202455min
The Importance of Communication in a Auto Repair Career with Chris Higgins, Part 1
Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff Compton welcomes Chris Higgins, a seasoned automotive technician with extensive dealership and independent shop experience. Chris highlights the crucial role of clear communication in automotive repair environments, particularly how it affects customer satisfaction and service efficiency. He also shares his journey from working on a farm to becoming an influential figure in the automotive world, emphasizing the lessons learned from his diverse experiences. Jeff and Chris also discuss the challenges they've had dealing with warranty work and their shared experiences in navigating the complexities of different dealership cultures. 00:00 Effective communication is crucial for healthy work relationships.03:25 COVID leave led to healthier habits and regrets.07:05 Reluctant mechanic finds calling through family influence.12:23 Nissan's rust; Asians and euros manageable.15:21 Inefficient email communication led to laughter.18:36 WWR: Warranty Waste Reduction in corporate work.20:08 Technician discussing the investigation into punch times.24:45 Applied for and enjoyed the job, faced challenges.28:09 Balancing communication while avoiding customer complaints.30:57 Observing leadership impact on team dynamics and respect.36:15 Independent talent emerging in the automotive repair industry.36:59 Human error happens, we're not perfect.40:12 Certifications are essential for recalls; shop culture.43:28 Customers shouldn't pay for non-factory car features. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232
7 Touko 202449min
