Design better services through experience prototyping / Erik Roscam Abbing / Episode #4

Experience prototyping can help you design better services! Curious how? Check out this episode with Erik Roscam Abbing. ---------------------------------------- EPISODE GUIDE 1:04 - Your first encounter with Service Design. 4:05 - Why are organisations internalizing Service Design? 12:33 - What if we could prototype experiences? 21:41 - When will HR departments require elements of Design Thinking? 29:18 - The beginners tip. 32:35 - Question for the viewers. ---------------------------------------- ABOUT ERIK ROSCAM ABBING @RoscamAbbing ➜ https://goo.gl/MRl7NV Erik on LinkedIn ➜ https://goo.gl/NQ7L7G LINKS FROM THE SHOW Zilver Innovation ➜ http://goo.gl/5WiFK1 Brand Driven Innovation ➜ http://goo.gl/DlBu4m