There are no rules when it comes to inventing the future / Chirryl-Lee Ryan / Episode #37

There are no rules when it comes to inventing the future / Chirryl-Lee Ryan / Episode #37

Could we be creating more value by designing less? And if we're designing for change what is it that our generation will remember about this age? An episode in which Chirryl-Lee Ryan takes a moment to reflect on design and asks some really powerful questions. ---------------------------------------- EPISODE GUIDE 02:23 - First encounter with Service Design 03:54 - What is progressive reduction? 13:02 - What if we’re doing it all wrong? 19:18 - Are we designing for experience or memory? 27:45 - Big question: are there any other design philosophers out there? ---------------------------------------- MORE EPISODES Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow YOUTUBE CHANNEL Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow FACEBOOK PAGE Check the Facebook page where you'll find more content and can discuss the episodes ➜ facebook.com/servicedesignshow UNIVERSITY Want to dig deeper into the topic we talk about on the show, check out the Service Design Show University ➜ learn.servicedesignshow.com LINKS FROM THE SHOW Progressive Reduction What happens if you turn the traffic lights off? https://www.theguardian.com/environment/bike-blog/2017/sep/22/what-happens-if-you-turn-off-the-traffic-lights Frank Chimero - What Advice Would You Give To A Graphic Design Student? https://www.frankchimero.com/archive/2010/advice/ The Minimalists http://theminimalists.com Marshall McLuhan - The Medium is the Massage https://www.amazon.com/Medium-Massage-Inventory-Effects/dp/B0000CO31L Edward de Bono - Simplicity https://www.amazon.com/Simplicity-Edward-Bono/dp/0140258396 Victorinox Spectra Medium Expandable Suitcase (Red Dat Award Winner 2016) https://www.youtube.com/watch?v=w0j-Jwz4dCs We're doing it all wrong We Evolved to Run — But We're Doing It All Wrong http://news.nationalgeographic.com/2017/07/running-books-jogging-health-science/ Dan Birman - The challenges with progressive reduction https://www.invisionapp.com/blog/the-challenges-with-progressive-reduction/ Adrian Zumbrunnen - Progressive Reduction: just another buzzword? https://azumbrunnen.me/blog/progressive-reduction-just-another-buzzword/ Museum of Failure http://www.museumoffailure.se Experience and Memory Daniel Kahneman - The Riddle of Experience vs Memory https://www.ted.com/talks/daniel_kahneman_the_riddle_of_experience_vs_memory Chirryl-Lee Ryan - Are we designing for Experience, or Memory? https://www.linkedin.com/pulse/we-designing-experience-memory-chirryl-lee-ryan Peter Zumthor- Thinking Architecture https://www.amazon.com/Thinking-Architecture-3rd-Peter-Zumthor/dp/3034605854 Tom Vanderbilt - It’s a Mall World After All: Disney, Design, and the American Dream http://www.harvarddesignmagazine.org/issues/9/it-s-a-mall-world-after-all-disney-design-and-the-american-dream Harvard Design Magazine No. 9 (1999) - Constructions of Memory: On Monuments Old and New http://www.harvarddesignmagazine.org/issues/9

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What the Agentic Era Means for Service Design / John Ayers / Ep. #254

What the Agentic Era Means for Service Design / John Ayers / Ep. #254

We are moving way past the point of just typing prompts into chat interfaces. We are entering the "agentic era," where a single person can deploy high-level AI agents who manage their own teams of dig...

21 Touko 1h

How to Shift CX from a Cost Center to a Strategic Asset / Journey Management Playbook S02E02

How to Shift CX from a Cost Center to a Strategic Asset / Journey Management Playbook S02E02

Does your "Master Journey Map" just sit in a digital drawer? You aren’t alone. In this episode, we dive into "Journey Theater"— the trap of performing progress without moving the needle on business ou...

14 Touko 1h 5min

Reclaiming Your Energy When Design Feels Like a Losing Battle / Sara / Ep. #253

Reclaiming Your Energy When Design Feels Like a Losing Battle / Sara / Ep. #253

Do you show up as an "A-student" constantly seeking the next gold star, only to feel personally attacked when your work is misunderstood? 🌟 In this episode, we tackle the "identity trap" in design an...

7 Touko 1h 2min

How to Thrive When Your Company Doesn't Get Service Design / Inside Service Design / Elle & Nick / Ep. #12

How to Thrive When Your Company Doesn't Get Service Design / Inside Service Design / Elle & Nick / Ep. #12

You look around the room and realize you’re the only one who cares about the customer. 😫 It’s exhausting to be the lone voice begging for user research while everyone else just wants to ship the next...

30 Huhti 58min

The Story Vacuum: Why User Research Isn’t Enough / Brian Whittaker / Ep. #252

The Story Vacuum: Why User Research Isn’t Enough / Brian Whittaker / Ep. #252

Imagine making the cover of Time magazine...Okay, maybe not. Nobody gets into service design for the fame. Actually, as we’re always saying on the show, our best work is usually the stuff nobody notic...

23 Huhti 54min

Why Bad CX is Your Greatest Leverage Point / Journey Management Playbook / S2E01

Why Bad CX is Your Greatest Leverage Point / Journey Management Playbook / S2E01

How do you get your boss to actually fund journey management? 💰We’ve all felt the frustration of making an impressive map that everyone "likes" but nobody actually uses. when that happens, our practi...

16 Huhti 1h 15min

Why "Being Human" is Your Only Future-Proof Skill / Nav Qirti / Episode #251

Why "Being Human" is Your Only Future-Proof Skill / Nav Qirti / Episode #251

Our brains were not designed for this pace... Just think about it. For thousands of years, humans had ages to adapt to new technology. When we discovered fire or the steam engine, we had generations t...

9 Huhti 1h 10min

The Curse of the Competent Service Designers / Chad & Jin / Inside Service Design #11

The Curse of the Competent Service Designers / Chad & Jin / Inside Service Design #11

What happens when a service design professional does their job well...Usually? Absolutely nothing.No organizational gears grind. No customers complain. No one panics.You did your job, so the disaster ...

2 Huhti 1h 3min

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