Service Design Show25 Tammi 2018

Closing the gap between business and design / Mauro Porcini / Episode #44

Are we as designers ready to take true ownership of innovation and accept all the responsibilities that this brings along? That's the major theme in this episode with Mauro Porcini who's the Chief Design Officer at PepsiCo. We also talk about what's needed to successfully bring in a new (design) culture into an existing organisation. A task which many have tried and failed. Mauro shares his most important lessons regarding this topic. And finally we discuss the characteristics of a "design thinker". Who are these people anyway? Hope you enjoy this episode! ---------------------------------------- EPISODE GUIDE 02:00 - First encounter with Service Design 03:15 - Why should design drive innovation? 10:02 - What are the characteristics of design thinkers? 21:44 - How can we build a new culture within an established organisation 31:34 - Big question: what kind of role should designers play in business in the future? ---------------------------------------- LINKS FROM THE EPISODE PepsiCo Design & Innovation ➜ https://go.servicedesignshow.com/ayhrn Mauro on LinkedIn ➜ https://go.servicedesignshow.com/gcye5 MORE EPISODES Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow YOUTUBE CHANNEL Every episode of the Service Design Show is also available as via the official YouTube channel. https://go.servicedesignshow.com/youtube FACEBOOK PAGE Check the Facebook page where you'll find more content and can discuss the episodes. https://go.servicedesignshow.com/facebook THE UNIVERSITY Want to dig deeper into the topic we talk about on the show, check out the Service Design Show University. https://go.servicedesignshow.com/university

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Why Your Best Ideas Never Get Implemented / Stefan Wörnle / BTM26

Great service design ideas do not sell themselves. In this episode, Stefan Wörnle (Senior Manager Global Customer Experience at MediaMarktSaturn) reveals how to stop your best work from dying in a sli...

1 Loka 24min

The Design Skill Everyone Assumes They Have / Mariana Salgado / Ep. #263

What if the ultimate cheat code for service design is not a new framework, but learning how to deeply listen? Discover how to sharpen your most vital skill and apply everyday activism to your design p...

24 Syys 1h 4min

The Job You Were Hired for Doesn't Actually Exist / Zac & Jeff / Inside Service Design #15

Stop doing the job they posted and start navigating the workplace that actually exists. In this episode, we reveal the hidden political maps that dictate how decisions are really made inside your orga...

17 Syys 1h 1min

The Hidden Cost of Chasing Career Success / Ida Persson / Episode #262

Are you exhausted from constantly chasing the next career milestone without ever feeling truly satisfied? Join us as we explore how to step off the treadmill and shift your focus from endless professi...

10 Syys 59min

Who Are You Without Your Job Title / Gabriela Salinas / Episode #261

Sending applications into the void and facing endless final round rejections will break anyone's confidence. Learn how to disconnect your self worth from your career and discover where the market actu...

27 Elo 1h 1min

Why Your Users Are About to Build Workarounds Around You / Mai-Ling Garcia / Episode #260

Are your customers tired of dealing with slow and broken systems? Discover what happens when everyday people start using powerful new tools to bypass your organization entirely.For years, companies an...

13 Elo 1h 1min

Why Mindless AI Is the Real Danger / Ovetta Sampson / Episode #259

Are you tired of the relentless AI marketing hype but know you can't afford to ignore it? Discover how to stop blindly applying AI and start mastering it as a malleable "design material" to build impa...

30 Heinä 1h 13min

How to Stay in the Room After the Yes / Journey Management Playbook S02E04

Want to secure executive buy-in? Stop waiting for a strategic brief from leadership, learn how to pitch solutions that solve your VP's biggest headache.Tired of doing incredible journey mapping work o...

23 Heinä 57min