The New Frontiers Of Service Design / Doug Powell / Episode #48
Service Design Show22 Maalis 2018

The New Frontiers Of Service Design / Doug Powell / Episode #48

How do you scale design beyond a single team, beyond a single department and even beyond a single country? Doug Powell is tasked at IBM to do just that! We also talk about the impact designers have on the big social challenges in the world. Or rather the lack of impact and what we can do about that. Finally we touch upon what I like to call "new design material". It's technologies like AI, VR and IoT. What do these new design materials mean for us? Three topics that are truly the new frontiers of service design! ---------------------------------------- EPISODE GUIDE 02:15 - The first encounter with Service Design. 05:23 - How can we scale the practice of design at a global level? 13:34 - How much impact can designers have on the biggest and most complex problems of the world? 21:30 - Why do we need to be designing differently for emerging technologies? 28:58 - Big question: What is the thing that is preventing you from doing your very best work as a designer? ---------------------------------------- LINKS FROM THE EPISODE * Doug on LinkedIn ➜ https://go.servicedesignshow.com/2lf3r * IBM Design ➜ https://go.servicedesignshow.com/_0vt2 MORE EPISODES Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow YOUTUBE CHANNEL Every episode of the Service Design Show is also available as via the official YouTube channel. https://go.servicedesignshow.com/youtube FACEBOOK PAGE Check the Facebook page where you'll find more content and can discuss the episodes. https://go.servicedesignshow.com/facebook THE UNIVERSITY Want to dig deeper into the topic we talk about on the show, check out the Service Design Show University. https://go.servicedesignshow.com/university

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The case for legal design / Angélica Flechas / Episode #68

The case for legal design / Angélica Flechas / Episode #68

While law might not be the most sexy thing for designers to think about they are an essential part for delivering great services. You might not realize it but almost every aspect in our daily live ha...

21 Helmi 201934min

Designing thoughtful public services / Chelsea Mauldin / Episode #67

Designing thoughtful public services / Chelsea Mauldin / Episode #67

What is the secret to designing and delivering great public services? In this episode Chelsea Mauldin shares her experience from running one of the leading service design agencies in the United State...

7 Helmi 201933min

Stories teach us to be human / Annette Simmons / Episode #66

Stories teach us to be human / Annette Simmons / Episode #66

What happens when stories are used just to gain a financial profit? According to best selling author Annette Simmons the impact is profound on our society. In this episode we talk about the role sto...

24 Tammi 201934min

Coming up in 2019

Coming up in 2019

In this special episode we look back on some of the highlights of 2018 and talk the plans for this year. Last year we had some of the smartest and inspiring minds on the Show. This wouldn't have been...

10 Tammi 201910min

The balance between thinking and doing / Fumiko Ichikawa / Episode #65

The balance between thinking and doing / Fumiko Ichikawa / Episode #65

Do you take the time to really reflect on your work and consciously think if the things you're doing are impactful? I guess we all recognise this to a certain degree: When you're caught up with the ...

27 Joulu 201831min

What is your Service Design flavour? / Selene Castilla / Episode #64

What is your Service Design flavour? / Selene Castilla / Episode #64

In this episode Selene Castilla give us an update on the current state of Service Design in Latin America. And we also discuss what's needed to take it to really the next level. The second topic we a...

13 Joulu 201832min

Designing highly impactful design teams / Bernardo Torres / Episode #63

Designing highly impactful design teams / Bernardo Torres / Episode #63

DesignOps. This is a big topic these days. It basically boils down to the question how can you support design teams to be more impactful? What types of structures and processes can we put in place for...

29 Marras 201834min

A new definition for service design / Soren Bechmann / Episode 062

A new definition for service design / Soren Bechmann / Episode 062

What is service design? A question that is keeping the community busy up till today. And probably the foreseeable future. In this episode Søren Bechmann talks about his journey how he tried solve this...

15 Marras 201839min

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