Service Design Trend Report - Summer 2018

Service Design Trend Report - Summer 2018

What are the trends within service design that you should be paying attention to? That's exactly what you'll learn in this 5th edition of the service design show trend report. I've gone through episodes 41 to 50 and narrowed all this great content down to 3 key trends which I've this time all formulated as a question: 1. Is technology a treat or an opportunity for service designers? 2. What is our added value today and what will it be tomorrow? 3. What does scaling service design actually mean? I hope you enjoy this trend report! Don't forget to leave a comment and share what you see as the big shift that is happening in service design! ---------------------------------------- If you're curious what has been said in the previous trend reports have a look here: Trend Report # 1 https://soundcloud.com/servicedesignshow/service-design-trend-report-summer-2016 Trend Report # 2 https://soundcloud.com/servicedesignshow/service-design-trend-report-winter-2016-2017 Trend Report # 3 https://soundcloud.com/servicedesignshow/service-design-trend-report-summer-2017 Trend Report # 4 https://soundcloud.com/servicedesignshow/service-design-trend-report-winter-2017-2018 ---------------------------------------- MORE EPISODES Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow YOUTUBE CHANNEL Every episode of the Service Design Show is also available as via the official YouTube channel. https://go.servicedesignshow.com/youtube FACEBOOK PAGE Check the Facebook page where you'll find more content and can discuss the episodes. https://go.servicedesignshow.com/facebook HOW TO EXPLAIN SERVICE DESIGN Learn how you can get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are! https://go.servicedesignshow.com/free-mini-course

Jaksot(318)

What Service Design can learn from the olympics / Alex Nisbett / Episode #6

What Service Design can learn from the olympics / Alex Nisbett / Episode #6

Alex Nisbett talks about customer performance, designing great public services and building internal service design capacity. ---------------------------------------- EPISODE GUIDE 1:04 - First enc...

16 Kesä 201631min

Tackling the biggest challenge within design education / Lauren Currie / Episode #5

Tackling the biggest challenge within design education / Lauren Currie / Episode #5

Lauren Currie talks about redesigning design education, decreasing product consumption and the value of design. ---------------------------------------- EPISODE GUIDE 1:05 - First encounter with Ser...

2 Kesä 201625min

Design better services through experience prototyping / Erik Roscam Abbing / Episode #4

Design better services through experience prototyping / Erik Roscam Abbing / Episode #4

Experience prototyping can help you design better services! Curious how? Check out this episode with Erik Roscam Abbing. ---------------------------------------- EPISODE GUIDE 1:04 - Your first enco...

19 Touko 201635min

Service Design shouldn't be a department / Arne Van Oosterom / Episode #3

Service Design shouldn't be a department / Arne Van Oosterom / Episode #3

How do you scale Service Design? Just one of the topic in this episode of the Service Design Show featuring Arne van Oosterom. ---------------------------------------- EPISODE GUIDE 0:55 - Your fir...

5 Touko 201636min

How much value does Service Design create / Birgit Mager / Episode #2

How much value does Service Design create / Birgit Mager / Episode #2

Can we measure how much value Service Design creates? This and more in this episode of the Service Design Show featuring Birgit Mager. ---------------------------------------- EPISODE GUIDE 2:17 - G...

21 Huhti 201630min

A Customer Journey Map is not a ****ing deliverable / Marc Stickdorn / Episode #1

A Customer Journey Map is not a ****ing deliverable / Marc Stickdorn / Episode #1

What is the difference between UX, CX, Design Thinking and Service Design? This and more in this episode of the Service Design Show with Marc Stickdorn. ---------------------------------------- EPIS...

16 Huhti 201627min

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