Ask Harder Questions / Jorge Arango / Episode #54

What does it mean to design healthier societies? And what's actually needed in order to do that... just one of the things Jorge Arango talks about in this episode. Have you ever considered how contexts influence our behaviour? We've known this for quite some time in architecture and have become quite well at delivering physical contexts that are fit for purpose. But it seems that we still have a way to go when it comes to designing digital contexts. One of the challenges with this according to Jorge is that we're designing too much for the short term and don't consider the long term effects. Finally we talk about how language has become the primary design material these days. And how you can get into some serious trouble when you don't use this material in a mindful way. Is the news feed on Facebook really a *news* feed? The BIG question Jorge poses is... "How might you help stakeholders avoid unintended consequences?" Not bad, you actually read the description of this episode! Now go and enjoy the episode :) ---------------------------------------- EPISODE GUIDE 06:00 - The first encounter with Service Design. 09:30 - When will we start designing for healthier societies 22:35 - How can we make sense of the contexts that we are creating in the world 31:35 - What is the effect of language on the contexts that we design 43:50 - Big question: How might you help stakeholders avoid unintended consequences ---------------------------------------- LINKS FROM THE EPISODE * Jorge on LinkedIn ➜ https://go.servicedesignshow.com/pemr_ * Personal site ➜ https://jarango.com/ * Living in Information - Responsible Design for Digital Places (book) ➜ https://go.servicedesignshow.com/n14a6 * Finite and Infinite Games (book) ➜ https://amzn.to/2LAL2k2 MORE EPISODES Enjoyed the show? Take a look at some of the other episodes. https://go.servicedesignshow.com/podcast YOUTUBE Every episode of the Service Design Show is also available as via the official YouTube channel. https://go.servicedesignshow.com/youtube FACEBOOK Check the Facebook page where you'll find more content and can discuss the episodes. https://go.servicedesignshow.com/facebook INSTAGRAM Get an exclusive behind the scenes look of the Show. https://go.servicedesignshow.com/instagram ---------------------------------------- [FREE COURSE] HOW TO EXPLAIN SERVICE DESIGN Learn how you can get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are! https://servicedesignshow.com/free-course