Coming up in 2019
Service Design Show10 Tammi 2019

Coming up in 2019

In this special episode we look back on some of the highlights of 2018 and talk the plans for this year. Last year we had some of the smartest and inspiring minds on the Show. This wouldn't have been possible without your support. So thank you for that! One of the things that we started last year and definitely will continue this year is sharing shorter episode in which I try to answer some of the big questions within Service Design. If you haven't seen these videos yet make sure to take a look on our YouTube channel. Over the years the Show has grown into a community of like minded people who share a deep passion for Service Design. This community has really come together in the Selling Service Design with Confidence course that's part of the Show. I'm really looking forward to spend even more time with you in this community and help to spread the message of Service Design. Finally at the end of the episode you'll learn more about the brand new Customer Journey Mapping course that I recently released. And why I think this is the most helpful course currently out there on this topic :) If you want to learn more about the course click the link below. [THE PERFECT MAP COURSE] Learn how create the perfect Customer Journey Map that helps you get the job done, each and every time. https://servicedesignshow.com/tpm ---------------------------------------- MORE EPISODES Enjoyed the show? Take a look at some of the other episodes. go.servicedesignshow.com/podcast YOUTUBE Every episode of the Service Design Show is also available as via the official YouTube channel. go.servicedesignshow.com/youtube FACEBOOK Check the Facebook page where you'll find more content and can discuss the episodes. go.servicedesignshow.com/facebook INSTAGRAM Get an exclusive behind the scenes look of the Show. go.servicedesignshow.com/instagram ---------------------------------------- [THE PERFECT MAP COURSE] Learn how create the perfect Customer Journey Map that helps you get the job done, each and every time. https://servicedesignshow.com/tpm

Jaksot(317)

Why Feedback, Conflict, and Self-Awareness are Key to a Thriving Career / Tash Willcocks / Ep. #223

Why Feedback, Conflict, and Self-Awareness are Key to a Thriving Career / Tash Willcocks / Ep. #223

I try to avoid conflict... most of the time.It creates tension that I usually find counter-productive.But what if this tension is actually the catalyst for growth?Have I been missing out?Our guest Tas...

13 Maalis 202555min

The 5 Business Skills Every Design Professional Needs to Master / Ryan Scott / Ep. #222

The 5 Business Skills Every Design Professional Needs to Master / Ryan Scott / Ep. #222

When advice goes wrong...My daughter is an avid soccer player.On a recent cold and dark Saturday morning, I was standing on the sideline cheering her on at a match - the priceless perks of being a dad...

27 Helmi 20251h 5min

The Real Impact of AI on Service Design / Pablo Fernández Vallejo / Ep. #221

The Real Impact of AI on Service Design / Pablo Fernández Vallejo / Ep. #221

AI won't take over your job...An 8-year-old girl with AI will!Don't believe me? Check ou this video which was making the rounds on LinkedIn a while ago.In the video a young girl coding a Harry Potter ...

13 Helmi 20251h 5min

The Art of Responsible Service Design / KA McKercher / Ep. #220

The Art of Responsible Service Design / KA McKercher / Ep. #220

I crossed a line... Recently, while working on redesigning our online community platform, my excitement got the better of me. I dove headfirst into prototyping a few things in the backend system. "How...

30 Tammi 20251h 3min

How to Use Your Dreams to Design Services / Courtney Morgan / Ep. #219

How to Use Your Dreams to Design Services / Courtney Morgan / Ep. #219

You've never heard this on the Show before... I'm referring to a design tool that most people disregard, even laugh about when they first hear about it. They say it's childish, something you can't tak...

16 Tammi 20251h 7min

Key Lessons from a Service Design Community / #Circle Special

Key Lessons from a Service Design Community / #Circle Special

This one is a bit different... Not the usual interview that you're used to. In this episode, you'll actually hear me answering the questions. Why? Well, it's become a bit of a tradition to start the y...

9 Tammi 20251h 6min

Journey Management in 2025: Trends, Challenges, and Predictions / Jochem van der Veer / Ep. #218

Journey Management in 2025: Trends, Challenges, and Predictions / Jochem van der Veer / Ep. #218

First of all, I want to wish you a very happy 2025. We're starting the new year with a bang. Journey Management has been a hot topic for the last two years, and for good reason. The shift from mapping...

2 Tammi 20251h 9min

Stop designing WITH your users! There is a better way. / Sloan Leo Cowan / Ep. #217

Stop designing WITH your users! There is a better way. / Sloan Leo Cowan / Ep. #217

There's a problem with the current design process that often goes unnoticed... A problem that can lead to less-than-ideal outcomes or, even worse, harm certain communities. To understand this, we must...

19 Joulu 20241h

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