Using spaces to support change / Scott Witthoft / Episode #81

Using spaces to support change / Scott Witthoft / Episode #81

What happens when you start using spaces as a distinct design material rather than a just designing a space? That's exactly the question Scott Witthoft is has been exploring for the last decade. Scott wrote the book Make Space along with Scott Doorley back in 2012 to provide a starting guide on how we can take control of the spaces around us and shape them in a way they support our needs. We talk about what has happend since the book was published and what Scott has learned years that have gone by about this topic. In this episode we also explore the notion of prototyping spaces. Scott shares his ideas on how to actually do that. And as you'll learn according to Scott prototyping should be treated with the same care and intent as the final output. You cannot slack here if you want your prototype to yield some useful results. Finally we dig into the world of small-scale builders. Especially people who create high end guitars. We look at what we can learn as designers from how this community practices and shares their craft. The topics in this episode are on the fringes of service design. Because that's the place where we can find most inspiration! :) ** EVERY SHARE HELPS ** If you enjoyed this episode consider sharing it with 1 person today who might have find it helpful as well. ----- [ GUIDE ] ----- 06:00 - First encounter with Service Design. 08:00 - When will organisations use space as a design tool? 18:15 - How do we use our practice to demonstrate our practice? 28:45 - What can we as designers learn from small-scale builders? 39:15 - Big question: What does it take to call yourself a service designer? ----- [ LINKS ] -------- * Scott on LinkedIn ➜ https://go.servicedesignshow.com/c_-v2 * Scott on Twitter ➜ https://twitter.com/scaevolae * Make Space (book) ➜ https://go.servicedesignshow.com/b1xmc ----- [ MORE ] ----- Enjoyed the show? Take a look at some of the other episodes. https://go.servicedesignshow.com/spotify YOUTUBE Every episode of the Service Design Show is also available as via the official YouTube channel. https://go.servicedesignshow.com/youtube FACEBOOK Check the Facebook page where you'll find more content and can discuss the episodes. https://go.servicedesignshow.com/facebook INSTAGRAM Get an exclusive behind the scenes look of the Show. https://go.servicedesignshow.com/instagram ----- [ FREE COURSE ] ----- HOW TO EXPLAIN SERVICE DESIGN Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are! https://servicedesignshow.com/free-course

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Jaksot(322)

What the Agentic Era Means for Service Design / John Ayers / Ep. #254

What the Agentic Era Means for Service Design / John Ayers / Ep. #254

We are moving way past the point of just typing prompts into chat interfaces. We are entering the "agentic era," where a single person can deploy high-level AI agents who manage their own teams of dig...

21 Touko 1h

How to Shift CX from a Cost Center to a Strategic Asset / Journey Management Playbook S02E02

How to Shift CX from a Cost Center to a Strategic Asset / Journey Management Playbook S02E02

Does your "Master Journey Map" just sit in a digital drawer? You aren’t alone. In this episode, we dive into "Journey Theater"— the trap of performing progress without moving the needle on business ou...

14 Touko 1h 5min

Reclaiming Your Energy When Design Feels Like a Losing Battle / Sara / Ep. #253

Reclaiming Your Energy When Design Feels Like a Losing Battle / Sara / Ep. #253

Do you show up as an "A-student" constantly seeking the next gold star, only to feel personally attacked when your work is misunderstood? 🌟 In this episode, we tackle the "identity trap" in design an...

7 Touko 1h 2min

How to Thrive When Your Company Doesn't Get Service Design / Inside Service Design / Elle & Nick / Ep. #12

How to Thrive When Your Company Doesn't Get Service Design / Inside Service Design / Elle & Nick / Ep. #12

You look around the room and realize you’re the only one who cares about the customer. 😫 It’s exhausting to be the lone voice begging for user research while everyone else just wants to ship the next...

30 Huhti 58min

The Story Vacuum: Why User Research Isn’t Enough / Brian Whittaker / Ep. #252

The Story Vacuum: Why User Research Isn’t Enough / Brian Whittaker / Ep. #252

Imagine making the cover of Time magazine...Okay, maybe not. Nobody gets into service design for the fame. Actually, as we’re always saying on the show, our best work is usually the stuff nobody notic...

23 Huhti 54min

Why Bad CX is Your Greatest Leverage Point / Journey Management Playbook / S2E01

Why Bad CX is Your Greatest Leverage Point / Journey Management Playbook / S2E01

How do you get your boss to actually fund journey management? 💰We’ve all felt the frustration of making an impressive map that everyone "likes" but nobody actually uses. when that happens, our practi...

16 Huhti 1h 15min

Why "Being Human" is Your Only Future-Proof Skill / Nav Qirti / Episode #251

Why "Being Human" is Your Only Future-Proof Skill / Nav Qirti / Episode #251

Our brains were not designed for this pace... Just think about it. For thousands of years, humans had ages to adapt to new technology. When we discovered fire or the steam engine, we had generations t...

9 Huhti 1h 10min

The Curse of the Competent Service Designers / Chad & Jin / Inside Service Design #11

The Curse of the Competent Service Designers / Chad & Jin / Inside Service Design #11

What happens when a service design professional does their job well...Usually? Absolutely nothing.No organizational gears grind. No customers complain. No one panics.You did your job, so the disaster ...

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