Designing thoughtful public services / Chelsea Mauldin / Episode #67
What is the secret to designing and delivering great public services? In this episode Chelsea Mauldin shares her experience from running one of the leading service design agencies in the United State...
7 Helmi 201933min
Stories teach us to be human / Annette Simmons / Episode #66
What happens when stories are used just to gain a financial profit? According to best selling author Annette Simmons the impact is profound on our society. In this episode we talk about the role sto...
24 Tammi 201934min
Coming up in 2019
In this special episode we look back on some of the highlights of 2018 and talk the plans for this year. Last year we had some of the smartest and inspiring minds on the Show. This wouldn't have been...
10 Tammi 201910min
The balance between thinking and doing / Fumiko Ichikawa / Episode #65
Do you take the time to really reflect on your work and consciously think if the things you're doing are impactful? I guess we all recognise this to a certain degree: When you're caught up with the ...
27 Joulu 201831min
What is your Service Design flavour? / Selene Castilla / Episode #64
In this episode Selene Castilla give us an update on the current state of Service Design in Latin America. And we also discuss what's needed to take it to really the next level. The second topic we a...
13 Joulu 201832min
Designing highly impactful design teams / Bernardo Torres / Episode #63
DesignOps. This is a big topic these days. It basically boils down to the question how can you support design teams to be more impactful? What types of structures and processes can we put in place for...
29 Marras 201834min
A new definition for service design / Soren Bechmann / Episode 062
What is service design? A question that is keeping the community busy up till today. And probably the foreseeable future. In this episode Søren Bechmann talks about his journey how he tried solve this...
15 Marras 201839min
Great services should be a struggle / Yutaka Yamauchi / Episode #61
The more you try to please your customers the lower the valuable perception of your service will be. Yutaka Yamauchi has studied the service of sushi restaurants and found the most valuable services a...
1 Marras 201838min
