Service Design Show11 Tammi 2022

Building a tight community of in-house service designers / Marc Fonteijn / Circle #07

How do you keep growing as a mid / senior level service design professional? It's mostly likely less and less through formal theory and education. Once you reach a certain level of maturity in your craft suddenly the small details and nuances start to make a big difference. But you won't find those things on Google. These learnings are hidden in the lived experiences from other professionals and communicated through rich stories. Until recently there wasn't a place where you could get exposed to these stories on a regular basis. That's why in the summer of 2021 I started an experiment called the Circle. The Circle is a community of and for in-house service designers. We gather on a monthly basis to learn from each other around different topics. The goal with the Circle was to create a safe space where it's okay to talk about the messy parts of our work. A place where you can go deep into the practice. Yes, nerding out on service design if you will :) Now, half a year later, it was time to evaluate this experiment and define it's next iteration. Of course this happened in co-creation with the current participants. In this short podcast episode you get a sneak peak inside the Circle. You'll learn what's working and what isn't. The exciting plans we have for this year. And if a community like this could be right for you. If you're currently not working in-house and still made it to the end of this email... let me know if you'd be interested in a community like this but for independent and agency folks. --- [ CIRCLE ] -— Join our community of in-house service design professionals at the Circle. https://www.servicedesignshow.com/circle/

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Why Mindless AI Is the Real Danger / Ovetta Sampson / Episode #259

Are you tired of the relentless AI marketing hype but know you can't afford to ignore it? Discover how to stop blindly applying AI and start mastering it as a malleable "design material" to build impa...

30 Heinä 1h 13min

How to Stay in the Room After the Yes / Journey Management Playbook S02E04

Want to secure executive buy-in? Stop waiting for a strategic brief from leadership, learn how to pitch solutions that solve your VP's biggest headache.Tired of doing incredible journey mapping work o...

23 Heinä 57min

Why the System Isn't Broken (and How to Change It Anyway) / Meghan Bausone / Episode #258

Are you tired of design feeling boxed in by limiting beliefs and endless support tickets? In this episode, we explore how to break free from the status quo and tackle meaningful, system-level challeng...

16 Heinä 1h 2min

Uncovering The Futures Blind Spot in Service Design / Lucy Kimbell / Episode #257

Are we actively designing our own future, or just everyone else's? 🔮 Discover how integrating "futures thinking" into your practice can help you spot industry shifts early and make better, more delib...

2 Heinä 1h 3min

Practicing Service Design Jiu-Jitsu to Get Things Shipped / JonDelina & Gabriel / Inside SD Ep. #14

Tired of spending weeks on design strategy only to watch executives scrap two-thirds of your work? 📉 Discover how to drop your design ego, master the "politics" of implementation, and finally get you...

25 Kesä 58min

How to Escape the Service Design Efficiency Trap / Nan O'Sullivan / Episode #256

Over-optimized systems are quietly killing the human soul of our services by obsessing over speed and efficiency. In this episode, discover how to break free from the "efficiency trap," embrace design...

18 Kesä 59min

Selling Journey Management to Your VP / Journey Management Playbook S02E03

11 Kesä 1h 6min

How AI is Changing the Rules of Service Design / Pablo / Ep. #255

If building digital products becomes instant and free, what happens to the value of a service designer? Discover why traditional discovery is under attack and how to survive the impending "Design Wint...

4 Kesä 1h 10min