What makes a community of service designers work? #Circle

We are moving way past the point of just typing prompts into chat interfaces. We are entering the "agentic era," where a single person can deploy high-level AI agents who manage their own teams of dig...

21 Touko 1h

Does your "Master Journey Map" just sit in a digital drawer? You aren’t alone. In this episode, we dive into "Journey Theater"— the trap of performing progress without moving the needle on business ou...

14 Touko 1h 5min

Do you show up as an "A-student" constantly seeking the next gold star, only to feel personally attacked when your work is misunderstood? 🌟 In this episode, we tackle the "identity trap" in design an...

7 Touko 1h 2min

You look around the room and realize you’re the only one who cares about the customer. 😫 It’s exhausting to be the lone voice begging for user research while everyone else just wants to ship the next...

30 Huhti 58min

Imagine making the cover of Time magazine...Okay, maybe not. Nobody gets into service design for the fame. Actually, as we’re always saying on the show, our best work is usually the stuff nobody notic...

23 Huhti 54min

How do you get your boss to actually fund journey management? 💰We’ve all felt the frustration of making an impressive map that everyone "likes" but nobody actually uses. when that happens, our practi...

16 Huhti 1h 15min

Our brains were not designed for this pace... Just think about it. For thousands of years, humans had ages to adapt to new technology. When we discovered fire or the steam engine, we had generations t...

9 Huhti 1h 10min

What happens when a service design professional does their job well...Usually? Absolutely nothing.No organizational gears grind. No customers complain. No one panics.You did your job, so the disaster ...

2 Huhti 1h 3min